Summary
Date Posted: Tuesday, March 07, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Applications are invited from candidates to fill the above position of Manager, Freighter Operations and Business Support based at Jomo Kenyatta International Airport

Main Responsibilities
• Full responsibility for delivering effective cargo services solutions to our freighter customers according to the agreed contract and Service Level Agreements (SLA)
• Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
• Responsible for the disciplinary process of the cargo team
• Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
• Handle customer queries and maintain complaints log with corrective and preventative action and meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Manage contracted services providers (security, cleaning, porters, staff transport, and drivers) towards ensuring that Swissport standards are upheld, and that performance is in line with Standard Level Agreements.
• Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the freighter operations.
• Review operational requirements for new airline and vendor contracts as needed and recommend changes where applicable
• Build and maintain relationships with key stakeholders (internal & external)
• Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations

Who we are looking for:
• A hugely assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of leading the freighter operations and business support.
• University degree, or higher.
• 5-7 years’ work experience in the aviation industry, preferably in a customer-exposed position and with people management and leadership responsibility.
• Customer focus and quality awareness
• Strategic Orientation
• Result orientation
• Business acumen
• Excellent Communication skills



Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified, Click Here To Apply

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