Summary
Date Posted: Friday, March 03, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

JOB PURPOSE:
The overall purpose of this role is to manage the centralized processing of domestic and international electronic payments through SWIFT, Money Transfer Services and Digital channels support ensuring that transactions are processed timely and accurately and to Offer Support in the Cash Management Unit through Monitoring of Cash Holding and Cash Management Services to clients. It is the responsibility of this role to contain operational risk, errors and fraud through strong risk control, policies and process frameworks.

KEY RESPONSIBILITIES:
Operations - 50%
• Achieve the set Risk and Audit ratings targets for the year.
• Put in place prudent self-risk assessment and controls in the department.
• Optimize productivity through regular review and re-engineering of customer impacting policies and processes.
• Closure of Audit, Risk and Compliance findings within the agreed timelines.
• Maintain clean reconciliations within agreed ageing exposure limits in the units supervised.
• Guide in the resolution of complex, unresolved queries ensuring prompt closure.
• Forge collaborative relationships within and without the bank to maintain efficiency.
• Resolution and closure of queries from regulatory bodies e.g. KRA and CBKin a timely and efficient manner.
• Monitor customer transactions to ensure that they are processed.
• accurately as per SLAs to enhance customer experience.
• Perform adequate due diligence on suspicious transactions to mitigate against frauds.
• Ensure outstanding differences from G4S are settled in good time.
• Cost management for Cash in the Bank.
• Cost management of G4S CIT services.

Performance Management and Development of Core Competencies - 30 %
• Collaboratively prepare annual departmental and individual performance objectives in alignment with the Bank's goals.
• Conduct quarterly reviews of direct reports and provide regular feedback to staff on individual and team performance.
• Coach and motivate direct reports to perform beyond their comfort zones through delegation of work to direct reports as stretch goals.
• Maintain discipline and decorum in the department in line with bank policy.
• Recruitment of the correct caliber of staff in liaison with Talent and Organization Development Department.
• Identify training needs of department staff and help them design personal development plans.
• Monitor staff attendance, absenteeism, leave records and time management to ensure optimal work performance.
• Effective handling of conflict situations to maintain a homogenous work environment.
• To ensure compliance with cash management and bank operations policies and procedures.
• Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the Director Operations.
• Preventing Losses by adhering to current procedures and implementing new effective procedures
• Ensure daily/weekly/monthly reports are completed and submitted as required.

Cost Management - 10%
• Monitor and maintain departmental budgetary metrics and track for adherence.
• Institute cost savings initiatives across all units, while setting cost savings targets.
• Work with team members to achieve service excellence through optimal use of resources.
• Work with unit managers to implement initiatives for process improvements.
• Drive NFI revenue collection and prevent income leakages through regular review of revenues assurance reports.
• Prevent losses due to operational penalties and fines.

Customer Experience Excellence - 5%
• Formulate processes and procedures to ensure customer interactions are right the first time and always.
• Drive customer issues resolution within sanctioned TAT.
• Achieve departmental Internal Customer Satisfaction targets in line with preset performance targets.
• Ensure the delivery of quality service to internal and external customers and the projection of a professional and warm image.
• Educate customers on the cash management procedures and share best practices.
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.

Self Development - 5%
• Identifying appropriate training needs and courses (Internal & external) to attend in this respect.
• Conduct research and query on unfamiliar aspects in the role
• Up-Skilling oneself regarding new procedures and knowledge of the payments products and services

KEY RELATIONSHIPS:
• Direct Reports to this Position
• Assistant Manager Payments and Settlement.
• Assistant Manager Currency Operations.
• Assistant Manager Digital Financial Services.

Customers of this Position
• All Departments in the bank and External Customers.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE:
• At least 7 years' experience in a central operations environment 5 of which must be in a supervisory capacity.
• An in depth knowledge of Payment Systems.
• An in depth knowledge of SWIFT and various message Types.
• An in depth knowledge of Nostro Accounts Management.
• A thorough understanding of operational risk, fraud, error management
• Comprehensive knowledge of the bank’s laid-down policies and procedures on Cash and Bank Operations.
• Knowledge of the bank’s cash holding limits.
• Understanding of the impact of the services provided on branch staff and customers.
• A basic knowledge of the Treasury function.
• An in depth knowledge of the rules and regulations governing payments systems from both internal and international perspective.
• A good working knowledge of basic banking accounting.
• Knowledge of Banking systems.
• Basic knowledge of the Money Laundering Act.
• Bachelors' Degree in business or a related field.
• A master's degree in a related field is an added advantage.

COMPETENCIES REQUIRED FOR THE ROLE:
• Deciding and Initiating Action
• Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Adhering to Principles and Values
• Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
• Analysing
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Planning and Organising
• Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations
• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Working with People
• Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Achieving Personal Goals and Objectives
• Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.


Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

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