Summary
Date Posted: Monday, April 25, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The Position:
The role holder will be required to provide managerial oversight over reconciliation of all digital products to achieve efficient and effective risk controls, customer service, proper accounting of bank transactions and resolve account discrepancies in adherence to the bank accounting standards and deadlines.

Key Responsibilities:
• Supervise and coordinate reconciliation of MK, Vooma, DFS and all new Digital products.
• Adhere to established procedures for compliance and efficiency to reduce outstanding items and mitigate operational risks.
• Identify account discrepancies and work with the appropriate departments/branches and/or external business partners, to resolve them.
• Ensure that all exception reports are prepared and submitted to the account owners - other departments and branches and subsidiaries as per the set deadlines and SLAs.
• Actively follow up with account owners for resolution of all issues and exceptions in the section.
• Uptake and Mapping of new accounts to Corona reconciliation system.
• Resolution of audit issues, ensuring adherence to all processes and regulations.
• Follow up with RMs and DFS operations to ensure timely settlement with our sub agents and service providers.
• Manage performance and motivate staff.

The Person:
For the above position, the successful applicant should have the following:
• Bachelor’s degree in a business-related field from a recognized university.
• At least 6 years’ experience in Banking with at least 3 years’ experience in Banking Operations and 2 years’ experience in Finance/Digital Financial Services.
nitor the communication links to Visa and MasterCard, and ATM, Mobile and Internet Banking Systems, and on communication/system failure liaise with engineers to solve problem.
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
• Ensure 24*7 availability of authorization system and any other systems as required by users.
• Prepare and run the Direct Debit file for debiting cardholders.
• Provide first level support for issues raised by system users and escalate to relevant parties when necessary.
• Produce report of provisions for bad and doubtful debts within cycles.
• Ensure that Cardholder and Merchant statements are promptly sent via email and mail.
• Provide operational assistance and guidance in IT related areas to card centre staff.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Use the link(s) below to apply on company website.
• Manager, Digital Matching & Exceptions Management

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