Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Lingala Language Speaking Call Center Agents

Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Qualifications and Experience
• Between 21-35 years.
• Must be living in Kenya legally.
• Must speak fluent English and Lingala languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have KRA pin, bank account, NSSF & NHIF documents.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply send your CV to: Flexi Personnel ATS or recruit@flexi-personnel.com  latest by 17th August 2022.

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