WHAT YOU’LL DO

The ideal Keyboard Warrior is an analytical person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience and putting a smile on their face and sparks in their eyes. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from community management to handling consumer research. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome. 

THE ROLE IN BRIEF

1. Research Support:
   1. Making follow up calls to clients in our database in order to generate more leads 
   2. Conduct in-person and over-the-phone qualitative interviews and quantitative surveys
2. Community Manager support
   1. Respond to comments from customers on our ads on Facebook and Instagram
   2. Ensure that all queries that need to be escalated to a manager/supervisor are done on time
   3. Resolve any complaints we have from the comments section by alerting the responsible team
   4. Create a report on trends/content from the consumers that can help us create better content
   5. Carrying out any other tasks assigned to you by your manager

ARE YOU OUR DREAM CANDIDATE?

1. Extremely strong interpersonal skills and outgoing personality
2. Attention to details to ensure that all the information collected is accurate and that participants to interview are clear on what is expected of them
3. Analytical ability to provide feedback on the format of the survey to ensure we have the right framing of questions
4. Clear communication to brief the interview participants and to ensure they attend the interviews at the correct time
5. An enthusiastic individual with outstanding problem-solving skills to enhance our customer experience 
6. Strong analytical skills—ability to analyse data and proactively identify and address issues with customer accounts
7. An initiative taker who enjoys working independently once you receive clear directions from the manager
8. Proficient with Microsoft Word and Excel
9. Eager to join a young, quickly-growing organization and team
10. Previous marketing experience is a plus,

WHAT YOU’LL DO

You’ll take the reins of our growing production operation.  This is a key management and leadership role which will oversee all critical production functions and advance them to the next level.  The Senior Production Manager will also work closely with various teams to ensure timely delivery of quality furniture to our customers.

THE ROLE IN BRIEF

Production Planning

• Work with the supply chain department to forecast and plan for present and future consumption of raw materials to ensure that materials are always available
• Evaluate production schedules and labour requirements to plan team structure and development
• Develop and maintain production metrics for quality, delivery, and safety
• Thinking strategically about production capacity , mapping out expected capex to keep up with growing sales.

Team Management

• Build strong rapport with our 150-person-strong production team through open communication; promote a positive, safe, productive and efficient work environment
• Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
• Manage employee training and required documentation to ensure effective training methods that are in compliance with current procedures and quality standards

Quality Assurance

• Ensure that goods produced by your team always meet quality standards
• Monitor product standards at various levels of production and at the point of release so that the cost of rework is reduced

Continuous Improvement

• Monitor and recommend necessary changes to the layout of plant, machinery and production processes and methods for any new equipment, materials or components
• Continuously work to improve the cost of products by optimizing raw materials, labour and utilities
• Review and recommend appropriate measures to control and minimize waste levels
• Review production practices and equipment; make proposals for improvements to ensure that they are maximally effective
• Support research and development to keep our production team up to date and working with the latest technology and using the most efficient manufacturing practices
• Meet unit cost targets for each product consistently

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
• Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues. Candidates with at least 3 years’ management experience managing a large team are preferable.
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Knowledge of good manufacturing practices and lean manufacturing policies and procedures
• At least 5 years’ experience working in a manufacturing setting (process, chemical, mechanical)
• Technical background is an added advantage
• Any lean six sigma certification is an added advantage