Job Purpose

To facilitate sponsor and child transformed relationships by ensuring satisfaction and retention of sponsors through provision of quality and timely communication.

Sponsorship operations correspondence management

• Print and process Gift Notifications (GNs) weekly as per the partnership standards and Support Office Requirements.
• Process correspondences in SSUI including Introductory Letters (IL). Sponsors Letters (SL) and Electronic Letters (EL) and Birthday Cards and correctly capture the details of the gifts contained in the parcel.
• Prepare bi-weekly GN reconciliation reports and share with the Senior Manager- Sponsorship Operations.
• Identify child ID for unnamed sponsor mails through sponsorship data base search, key in the details in SSUI and dispatch the parcels to the respective APs.
• Handle Support Office and Sponsors queries for APs assigned to you.
• Provide APR quality reviews for APs assigned to you.

Monitoring

• Follow up with APs to submit information on RC & families affected by emergencies.
• Conduct monitoring visits to the APs and report management issues which require follow up actions.
• Review Annual Progress Reports and Christmas Cards for APs to ensure quality and timeliness.
• Support field teams adhere to Sponsorship business processes & standards.
• Support in Monitoring the utilization of   Community GNs

Documentation and Reporting

• Review birthday bounce back reports from APs.
• Review APR photos & project information from the APs.
• Prepare monthly reconciled GN reports and share with APs and Support Offices as appropriate
• Reconcile GNs Quarterly with APs and Support Offices.
• Ensure proper filing of GNs and other correspondence back-ups at National Office (NO)
• Support in registration of RCs during start of new APs.
• Support development of sponsorship MMR and provide data for CWB Annual Report
• Support the implementation of horizon 3.0 sponsorship module

Capacity Building

• Support  to train NO, Regional and AP staff on sponsorship processes such as Annual Progress Reports (APRs), Christmas Cards (CC), GC initiatives
• Support regional and ADP staff training on Sponsorship Basic Training (SBT), Peer review, TFE,  and Most Significant Change stories, Sponsorship 2.0 products -(Child Greeting Videos (CGVs), Child Greeting photo(CGP), Child update photo(CUP), Child Update Video(CUV) Children Special Moments Videos (CSMVs), Community Introductory Videos (YIVs), Community Update Photos (CUP) Single STEP & new) Global Center initiated trainings.
• Support orientation of new staff in sponsorship department.

Qualifications, Knowledge and Skills for the Role

• The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University
• At least 3years’ experience in Sponsorship related field or community development
• At least 3 years continuous working experience, of which 2 must be in in Sponsorship related field
• The position holder must be a result orientated individual who can manage and satisfy multiple, donor and other stakeholder demands.
• Computer proficiency including Microsoft office (Word, Excel, power point, Good understanding of Sponsorship operations
• Good coordination skills
• Must have working experience of Sponsorship Single User interface (SSUI) and WV Horizon system is an added advantage
• Must have basic IT skills
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• Proficiency in written and spoken English.
• Good interpersonal and organizational skills
• Community development skills
• Photography and Videography skills
• Good analytical skills

Key Responsibilities:

30%

Project Planning and Implementation

• Ensure that business processes, standards and guidelines related to Livelihood & resilience initiatives are effectively applied on a timely manner in project implementation including integration of cross cutting themes.
• Participate in the preparation of overall and activity work plans and budgets for the county specific activities
• Be able to systemically review DIP/budget and other key implementation tools and initiate innovative approaches that will open new frontiers for project success
• Coordinate as applicable sector integration interventions for ensuring integrated L&R implementation.
• Timely project implementation
• Budget utilization to acceptable thresholds
• Timely and Quality reports

30%

Technical support

• Provide technical support and timely implementation of the project
• Build smallholders’ resilience in the long term, through the creation of risk reducing assets for soil and water conservation (Zai pits, terraces, sunken beds, farm ponds and promotion of drought tolerant crops)
• Support the farmers to protect their development gains from climate shocks and avoid negative coping strategies such as the sale of productive assets, through indexed based crop insurance
• Ensure that secure livelihoods are sustained through adequate capital (including human, technological/physical, financial, social, natural, political capital) all year round
• Support creation/strengthening of Village Savings and Loans Associations (VSLAs) for creation of risk reserves through savings
• Build the farmers capacity on insurance, financial literacy, nutrition, health and sustainable value chain development initiatives
• Identify other opportunities in an ongoing manner that will add value to the overarching goal of the project.
• Ensure child safeguarding and integration of Child Sponsorship Management and in L&R interventions where relevant.
• Projects are effectively and timely implemented
• Adequate skills available for implementation and sustainability of the projects

20%

Quality Assurance - M &E, Reporting and Documentation

• Register, track and regularly update farmers database through Last Mile Mobile Solution (LMMS)
• Conduct regular group monitoring, data collection and analysis on seasonal crop performance, VSLA, insurance enrolment and premium in coordination with the relevant stakeholders using the standardized tools in strict adherence to WV Kenya, Kenya Government and WFP guidelines and standardized tools
• Development of Project Designs and Annual Operation Plans. (4D matrices, DIPs, Annual Budgets) and ensure budgetary utilization is within acceptable limits/range.
• Contextualize and use reporting guidelines to track and develop quality, monthly, quarterly, semi-annual, and annual and end of projects reports, key lessons and success stories in accordance with WFP and WV Kenya requirements.
• Facilitate regular review and peer to peer learning meetings with government, target communities and relevant stakeholders
• Document lessons and project impact to facilitate adoption in the course of the project implementation
• Organize and conduct county level scaling workshops to share lessons learnt and best practices for adoption and scale out by other relevant stakeholders.
• Support project assessment and learning processes
• Timely and quality reports and assessments
• L&R infrastructures are structurally and aesthetically sound
• Effective project monitoring and documentation

10%

Capacity building

• Mobilize and sensitize community for empowerment and sustainability
• Take a lead in building farmers capacity on VSLA, financial literacy, insurance, health and nutrition
• Promote proven approaches and integrated technologies (climate smart production aspects - soil and water conservation, good agronomic practices, post-harvest management, livestock management -apiculture and poultry to build the resilience farmers within the target VSLA groups.
• Build capacity of community resource persons to spearhead project implementation
• Work together with other staff/ to ensure that key trainings meet the standard required to facilitate, provide knowledge and reinforcement of desired L&R behaviour and practices
• Capacity of farmers build for project uptake and sustainability

5%

Advocacy, Engagement, Partnership and Networking

• Ensure representation of WV Kenya in key L&R stakeholder forum/meetings at the Ward, Sub-County and County levels.
• Actively participate in County level technical working groups on L&R relevant to policy forums.
• Ensure communities are mobilized and participate in the project interventions
• Together with partners, conduct regular reflection and learning events
• Effective coordination with other stakeholders in the L&R sector

5%

Other duties

• Support any other duty as assigned by the supervisor or his/her designee
• Attend and participate in the daily devotions
• Other duties effectively supported