The job is responsible for managing the Information and Communication Technology division of the Bank which covers the business operations & management system, office automation system, network infrastructure, and telecommunication facilities. Effective capacity planning, maintenance and operations management to ensure optimum uptime and business continuity are critical. The job includes disaster recover planning and management also for the purposes of business continuity.

Leadership:

• Provide expert strategic knowledge and inspirational leadership, training and coaching to the IT staff for whom you are responsible and overall management responsibility for all IT teams.
• Maintains a professional and technical IT staff complement capable of meeting current and future needs.

IT Strategy

• Provide expert knowledge, experience and an innovative approach to support and develop the IT strategy ensuring it is continually appraised and updated to reflect the IT requirements to support the strategy of Sidian Bank.
• Decision maker providing strategic and professional leadership on IT projects and development.
• To be responsible for the operational, strategic planning and provision of resource for the delivery of projects and support across the organization.
• Executes a governance process to provide corporate executive leadership with visibility into program performance and decision-making ability

IT Risk and Security

• Ensure that the right controls in place and the right tools to mitigate cybersecurity risk
• Participate in corporate Governance, Risk Management and Regulatory Compliance efforts

IT Service Delivery

• Delivery of projects, both technical and applications, on time and on budget in line with business requirements.
• Negotiation of prices and achieving best values on IT purchases.
• Manage tender processes in relation to IT hardware, networks and security, telephony, printer hardware and service together with software solutions.
• Plans, schedules, and directs the development, production, and administrative processing of the Bank’s IT operations.
• Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
• Ensures rapid, accurate, and efficient processing of the Bank’s workload by use of efficient information systems.
• Builds systems capability that reflects the highest state of technical sophistication consistent with the Bank’s needs and budget.
• Ensures security of the Bank’s information systems.
• Recommends insights that contribute to overall Bank strategic management.
• Ensures the Bank makes maximum use of the general system by providing for the education and training of the principal users.
• Interprets IT policies, purposes, and objectives to Bank staff.
• Prepares progress reports to inform management of project status and deviation, if any, from set objectives.
• Keeps current on new developments in information technology, and plans for future upgrades and Bank changes.
• Prepares proposals and solicits sale of systems analysis, programming, and computer services to contracted firms.
• Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
• Keep pace with legislation to ensure compliance in all areas including Data Protection.
• Partner with business functions to identify new opportunities including process and/or value chain analysis, business service model, business canvas, process and solution enablement plan.

ACADEMIC BACKGROUND

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or related fields.

WORK EXPERIENCE

• 10+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Minimum of 5 years of senior leadership experience managing Information Technology departments or organizations, preferably in a Banking Industry.

SKILLS & COMPETENCIES

• Expert understanding of T24 Core Banking system and at least 5 years in a T24 management role.
• Knowledge of change management processes.
• Knowledge of Office business applications.
• Significant knowledge and experience of strategic planning, implementing and managing large scale complex IT.
• Background in software development, experience of managing technical and development teams is desirable.
• Working knowledge of Prince II/ project management.
• Technically strong and analytical, with highly developed IT skills.
• Strong interpersonal, management and leadership skills.
• Demonstrated ability to build cohesive teams and to achieve goals through teamwork.

PROFESSIONAL CERTIFICATION

• Certified in Project Management/MCSE/CNNA/ITIL

DECISION MAKING AUTHORITY

• Appropriateness of the IT structure
• Approval of expenditure within discretionary powers delegated through the Director, IT & Operations

Apply by: 15th Dec, 2022

JOB PURPOSE

Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

KEY RESPONSIBILITIES AND ACTIVITIES

Strategic input and planning:

• Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
• Prepares a personal action plan that contributes to the overall branch budget.

Sales & Business Development:

• Full responsibility for all product lines and all sales and business development.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
• Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
• Continuously conduct market research and competitor analysis to identify new business opportunities.
• Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
• Business development through recruiting new key accounts while harnessing their value chains.
• Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

Strategic Marketing

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Strategic customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

• Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

Compliance:

• Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
• Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Monitor and ensure compliance of facility covenants to ensure performance and profitability.
• Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
• Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
• Ensure compliance with both internal and external regulatory requirements.
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
• Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

DECISION MAKING AUTHORITY

• Customer onboarding as per policy
• Portfolio management as per policy
• Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy
• KYC compliance as per policy

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance

WORK EXPERIENCE

• At least 4 years’ experience in retail banking and/or commercial banking including a minimum of 2 years sales experience.

SKILLS & COMPETENCIES

• Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

PROFESSIONAL CERTIFICATION REQUIRED

• Diploma in Banking – AKIB/ACCA/CPA (K)

Apply by: 31st Dec, 2022

JOB PURPOSE

Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

KEY RESPONSIBILITIES AND ACTIVITIES

Strategic input and planning:

• Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
• Prepares a personal action plan that contributes to the overall branch budget.

Sales & Business Development:

• Full responsibility for all product lines and all sales and business development.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
• Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
• Continuously conduct market research and competitor analysis to identify new business opportunities.
• Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
• Business development through recruiting new key accounts while harnessing their value chains.
• Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

Strategic Marketing

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Strategic customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

• Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

Compliance:

• Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
• Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Monitor and ensure compliance of facility covenants to ensure performance and profitability.
• Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
• Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
• Ensure compliance with both internal and external regulatory requirements.
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
• Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

DECISION MAKING AUTHORITY

• Customer onboarding as per policy
• Portfolio management as per policy
• Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy
• KYC compliance as per policy

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance.

WORK EXPERIENCE

• At least 6 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.

SKILLS & COMPETENCIES

• Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

PROFESSIONAL CERTIFICATION REQUIRED

• Diploma in Banking – AKIB/ACCA/CPA (K)

Apply by: 31st Dec, 2022