Job Description

This role is individually accountable for setting policy and risk & compliance strategy aligned to overall East Africa group strategy. The individual is accountable for achieving results through Managers and their teams over periods of up to 2 years.

RISK AND COMPLIANCE

• Accountable for developing policy and risk & compliance strategy aligned to country strategy.
• Defines the risk profiles and agrees risk appetite with Exco.
• Provides guidance to Country Audit Risk Compliance Committee on overall leadership, vision and direction.
• Accountable for identifying risk across the business, monitoring management responses and tracking progress on managing risk.
• Recommends a country wide enterprise risk management framework for identifying, assessing, managing, monitoring and reporting all enterprise risks across the business.
• Promotes development of reporting structures to meet information requirements of the company's MD and Exco, for risk aggregation and concentration of country risk exposure.
• Provides oversight for risk management activities across the country, ensuring Group Risk Policy statements are met.
• Develops country policy, supporting guidance and procedures on risk management to be applied across the country.
• Provides challenges to risk management information received from reporting entities

Forensics

• Provide Administrative oversight over the East Africa Forensics team including quality of work and staff development
• Ensure Fraud Prevention and Detection Strategies are implemented across the Group
• Review Critical Investigation reports for adequacy
• Ensure recommendations from forensics reports are implemented

Business Continuity Management

• Ensure the Group has an operational Business Continuity Plan and an adequate Business Continuity Management Program
• Ensure that the IT Function has set up a robust Disaster Recovery approach for critical systems and applications
• Coordination of the Group Crisis Management Team and ensuring that subsidiaries have set up effective crisis management teams
• Testing adequacy and effectiveness of the Business Continuity Strategies in place for business operations and technology

Skills

• Business Continuity Management (BCM), Business Risks, Compliance Strategies, Disaster Recovery (DR), Enterprise Risk Management (ERM), Identifying Risks, Risk Management

Closing Date: 09 November 2022

Job Description

Accountable for the Money In Money Out (MIMO) Function in the organization through supervised staff. Carries overall responsibility for the Treasury Operations, Receipting and allocations of transactions, payments (claims, Medical providers, suppliers, commissions, staff, statutory, taxes etc), Health provider reconciliations, supplier reconciliations, bank reconciliations, control accounts reconciliations and balance sheet substantiation of transactions emanating from MIMO activities.

• Develops and implements the MIMO strategy and contributes to implementation of the overall Finance Operations strategy.
• Accountable for MIMO processes documentation, processes standardization and processes automation geared towards transformation of the MIMO environment to drive efficiency and seamless customer experience.
• Responsible for maintaining continuous, complete and accurate accounting records emanating from MIMO activities for trail and audit purposes.
• Responsible for all payments (claims, Medical providers, suppliers, commissions, staff, statutory, taxes etc), for the group i.e. client and shareholder related payments whilst ensuring that this follows laid down procedures to mitigate against delays, incorrect/wrongful pay-outs and fraudulent payments.
• Responsible for timely and accurate health service provider reconciliations and supplier reconciliations to substantiate creditors liability.
• Proactive open batch management to ensure all journals are posted before month end closure.
• Robust and prudent cash flow management through establishing business cash requirements and investment of surplus funds to ensure optimal liquidity management.
• Accountable for Treasury Operations i.e. Liquidity management, yield enhancement, suspense accounts management, bank reconciliations, asset reconciliations, Treasury control accounts reconciliations, bank mandates and bank relationship management
• Responsible for receipting and allocation of premiums, reinsurance and rental income across all gateways i.e. bank statements, Mpesa, DD and check off
• Manage the Premium Collection activities in ensuring that the process is done efficiently i.e. affordability, Cancellations/Stoppages, Submissions, Collections and allocations to the client accounts
• Review of the various Agent Commission process in ensuring that the process has been effective and efficient before having Sign Off on the Final EFT File for upload in the Bank. Commission is to be paid to the Agents as per the agreed SLA.
• Review the Re-assurance Payment files in ensuring that it is line to the Treaty arrangements and payments are made in a timely manner
• Ensure that the re-assurance Claim recoveries are done and same allocated to the relevant Ledgers within the system for the purpose of reporting
• Ensuring that the Annual Profit Commission Statements are done and collection for the same effected within reasonable time
• Responsible for Balance sheet substantiation of the MIMO ledgers through timely and accurate posting of transactions to the general ledgers and control accounts reconciliations of MIMO ledgers
• Custodian of MIMO policies and procedures and promoting adherence to company values within the team.
• Accountable for delivery of MIMO service level agreements.
• Development and implementation of MIMO MIS and dashboards to measure service delivery and team performance.
• Improve internal controls and de-risk the MIMO environment to minimize operational loss.
• Maintain zero unsatisfactory audits status by putting in place sufficient mitigation action-plans to minimize MIMO risks and clearance of all audit management letter items.
• Risk management in MIMO Function.
• Liaison with auditors on MIMO matters and implementation of the management letter items relating to MIMO.
• Represents MIMO on business projects.
• Continuous engagement with all internal and external stakeholders to ensure that proper financial records are maintained and opportunities to enhance business relationships are harnessed.
• Talent growth, staff motivation, creation of appropriate culture, staff development, succession planning and mobility of staff within MIMO.
• Management of the MIMO team to create a high-performance culture.

Skills

• Banking Relationships, Financial Operations, Operational Strategies, Reconciliations, Treasury Management

Closing Date: 18 November 2022