Job Ref. No. JHIL054

Role Purpose

The job holder the role holder will be responsible for Bancassurance Operational efficiency to ensure achievement of set Service level agreements (SLAs), Turn Around Times (TATs) with departments, sections and bancassurance intermediaries.

Main Responsibilities

• Ensure seamless execution of day-to-day bancassurance operation in onboarding of new business and renewals
• Ensure all reports relating to Bancassurance department are done accurately and timely
• Ensure all policy documents are dispatched to clients and confirmation received.
• Organize and manage the training calendar for bancassurance Sales officers
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Maintain a consistent record of pipeline for banks and BSO’s
• Ensure all onboarding and marketing materials are timely done as per the agreed requirements.
• Ensure TATS on Cards and Quotes, Claims, Renewal invites, and issuance of terms and reimbursements are observed, and timely report prepared and shared
• Ensuring efficient resolution to service-related issues brought to your attention and escalate to the Assistant ManagerBancassurance
• Ensure compliance to Jubilee Insurance and the Bank’s policies, procedures, and regulatory requirements
• Any other duties and roles as may be assigned from time to time by the Assistant Manager

Key Competencies

• Excellent communication, analytical and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business
• Excellent data skills, Report writing and Presentational skills
• Excellent Sales and Client relationship skills.
• Relationship Management skills

Qualifications

• University Degree from an institution recognized by the Commission for Higher Education
• AIIK Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any insurance related qualification is an added advantage.
• Knowledge of health insurance will be an added advantage

Relevant Experience

• At least 3 years’ experience in the underwriting, analysis, or sales of health insurance products preferably within an insurance intermediary or Insurance Company

Job Ref. No. JHIL053

Role Purpose

The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. He/she must meet the 95% retention target, increase portfolio profitability – not exceeding 65% (net claims ratio) - and grow the portfolio through upselling of benefits, proper loading, and claims control.

Main Responsibilities

• Proactively manage allocated bancassurance retail portfolio by retaining (95% retention target), maintaining, increasing premium & lives volume through organic growth and by selling additional benefits and enhancements.
• Provide a dedicated and comprehensive service to Bancassurance intermediaries/clients, always acting as the primary point of contact between Client/Bank and JHIL and deliver the highest level of customer care to meet and exceed expectations.
• Organization and timely attendance of regular client/bank meetings. Take minutes and include required actions with TATs for circulation to all attendees and Team Leader. Ensure all required action as agreed is acted upon correctly and within TAT’s.
• Identify service gaps and address the same
• Gathering of market intelligence on all renewals including tender business and working with BSO’s support to ensure no business is lost due to pricing.
• Ensure clients are provided with correct quotes for new and existing business in a timely manner, revisions are prompt and in accordance with specified requirements and JHIL renewal and risk strategy. Follow the renewal process and secure renewals of assigned schemes within TAT’s
• Any other duties that may be assigned by the management.

Key Competencies

• Relationship Management skills
• Customer Focus & market awareness
• Excellent communication, analytical and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network
• Excellent data skills, Report writing and Presentational skills
• Ability to priorities & deliver within set timelines
• Excellent Sales and Client relationship skills.
• Demonstrate sound knowledge of Banking industry and an understanding of banking business and operations.
• Excellent underwriting and product development knowledge
• Great Attention to details

Qualifications

• University Degree from an institution recognized by the Commission for Higher Education
• AIIK Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any insurance related qualification is an added advantage.
• Experience in handling SME/Corporate Clients
• Experience in the Health underwriting, sales of health Insurance products preferably within an insurance intermediary or Insurance Company.

Relevant Experience

• 5 years’ experience in the insurance industry preferably in client servicing.