Overall Job Purpose

The Head of Credit will be responsible for developing and implementing strategy, policies and procedures that promote efficient and effective risk and control environment and protects the credit portfolio, He/She will be responsible for provision of Management Information System for measurement, reporting, monitoring, limiting and analysis of risk while ensuring compliance to CBK prudential guidelines.

Principle Accountabilities

• Continuous review of the Bank’s Lending Strategy, Policy and establishment of a regime of controls and disciplines that ensures compliance with lending principles and guidelines laid down in the Credit Policy Document.
• Continually review portfolio measures; including industry limits, tenor limits, risk rating, NPLs, risk acceptance criteria, and credit risk matrices.
• Analysis of appropriate Management Information Systems on Credit Risk, discretionary credit authorities, documentation exceptions, line excesses, Banking Act compliance, defaults and expired limits and initiation of remedial action as necessary
• Ensuring that provisioning policies are in line with the Bank’s Credit Policy Document, comply with Banking Act provisions and co-ordinate with Finance Division to ensure appropriate provisions and interest suspensions are effected in the Bank’s accounting systems.
• Management of the Credit Appraisal system, ensuring that appropriate reviews of Credit proposals are undertaken on a timely basis.
• Management of Credit approval processes by recommending suitable decisions and discretions.
• Ensure continued maintenance of a quality loan portfolio in line with the Bank’s standards as stipulated in policy guidelines while minimizing the risk of losses.
• Implementation of new and effective dimensions on portfolio risk management especially in line with the Bank’s growth strategy.
• Implementation of automated processes to minimize manual interventions thereby increasing efficiencies in delivery of credit products at both personal and corporate lending levels. Implementation of suitable on-line credit approval systems to enhance efficiency while monitoring and ensuring service level agreements.
• Develop, provide and/or facilitate ongoing training, coaching and mentoring of staff to address identified skill gaps right from personal banking to complex corporate lending.
• Carry out industry and sector economic survey at a macro-economic level and provide statistical data thereof for senior management information on a need basis and more regularly to relevant departments.
• Ensuring agreed remedial actions for NPL relationships at minimal cost.
• Give guidance and advice on all Credit Risk Management, Administration and Policy related issues for the Bank.
• Approving certain extensions of credit as required by these policies. Ensuring material policy exceptions are escalated for approval by the Board Credit Committee.
• Give guidance on credit strategy, appropriateness of staffing levels and talent hiring within the bank’s business plan.

Minimum Qualifications, Knowledge and Experience

• University degree or equivalent preferably in finance related field from an accredited institution and relevant professional qualifications in banking, Risk Management, Credit Management or accounting.
• Experience, awareness and appreciation of all aspects of financial analysis in a busy and dynamic financial institution.
• Strong understanding of operational, legal and credit risk across the full range of industries.
• Knowledge of Risk Rating Models and Basel II.
• 10 years experience in Credit Risk Management, 3 being at a senior level, and exposure to modern risk management and portfolio management tools.
• Knowledge of banking products and New and Evolving Technology systems.
• Skills and tra ining in leadership

Key Competencies and Skills

• Ability to translate the bank’s corporate strategy into departmental business plans and operationalize the same through a focused performance management regime.
• Knowledge of all lending products (both local and international) and the level of complexity inherent in those products.
• Ability to evaluate position of solvency of a business and prudent decisions against credit application.
• Ability to develop credit policies in the Financial Services sector.
• Ability to present, communicate and effect essential changes to improve credit management in the Bank in line with emerging micro and macro financial developments.
• Proven leadership and people management skills with a high level of commitment and enthusiasm.
• Good communication, negotiation and presentation s kills.

Overall Job Purpose

The Head of Mortgage Business will be responsible for building a profitable Mortgage and Commercial Property (CPL) book that offers the best solution in the market to Ultimate, Retail and Business Banking consumers, while delivering ROE above budget Year on Year. The job holder will be tasked with partnering with the Director, Retail Banking to derive and drive the Mortgage and CPL strategy for the Bank.

Principle Accountabilities

Mortgage product planning (strategic and operational)

• Develops, coordinates and implements long, medium- and short-term strategies (aligned to Retail and Business Banking Mortgage strategy) to maximize growth and profitability across the business
• Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time
• Formulates, allocates and communicates value propositions and strategies to the whole of Retail and Business Banking teams
• Monitors trends, identifies areas of opportunities and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth
• Works with the Segments and Branch Network in order to understand and identify key business drivers, key influences and competitor activity and ensure that we offer solutions that are locally relevant
• Identifies competitive threats and issues; and liaises with other members of Retail and Business Banking teams to develop effective solutions to counter the prioritized issues and threats.

Products management

• Manages the whole Retail and Business Banking Mortgage value chain to maximize revenues and profitability in line with Retail and Business Banking objectives.
• Manages the governance process around new product launches, right from drawing up the Business case, Competitor scan, New Product Committee (NPC), ALCO, and EXCO presentation. Manage stakeholders along the NPC value chain, Staff training on new product and Go to market strategies. Provides support for the execution of campaigns for promotion of existing products as well as new product launches.
• Reviews, prioritizes and manages product performance against targets by tracking all recorded performance and activity measures
• Provides regular assessments of product team’s productivity and effectiveness through daily product portfolio tracker, weekly product profitability and monthly watch list assessments,
• Holds regular meetings with Credit, Operations, Pricing and Capital Management as well as segment heads to review the performance of Mortgages
• Prepares and presents product performance management reports to the business on a regular basis.
• Represents Retail and Business Banking on all product related matters at different forums within and beyond HFC.
• Identifies alliances and partnerships through which to extend the organization’s capability to innovate, incubate and market innovative products and solutions

Financial and risk management

• Manages expenses of the Mortgage Products area within budget.
• Establish and monitor operating expenditure budget control measures for the team, ensuring that revenue and expenditure is accounted for in a systematic manner
• Manages product organization within defined regulatory and compliance tolerance levels.
• Ensures that the operational affairs of the Mortgage product are administered effectively

Stakeholder management

• Maintains a visible and active presence across all the businesses to establish and support new and existing relationship platforms from which to support the product team to rollout financial solutions, which are able to attract new business and grow market share
• Builds strong relationships with key stakeholders within and outside the bank, to ensure synergies and teamwork needed to optimize revenue growth and profitability.
• Ensures credibility across all relevant functions in Retail and Business Banking which is vital for the successful co-ordination and integration of product development and management activities

People Management

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business need.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with best possible development opportunities in line with these.
• Creates an environment in which learning, and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are “lived”.
• Ensures the implementation of the leadership promise and employee engagement programme.
• Facilitates the views of team members, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation of all appraisals for the team.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs

Minimum Qualifications, Knowledge and Experience

• University degree or equivalent.
• Masters Degree is and added advantage.
• 10 years experience while 3 being at a senior level.
• Sk ills and training in leadership

Key Competencies and Skills

• Product Development
• Product Knowledge
• Aligning Business to Strategy
• Driving Delivery of Results
• Providing Insights
• Embracing Change

Deadline of this Job: 04 November 2022
Overall Job Purpose

The Head of Digital Payments & Partnerships will work with Head of Products to ensure innovation and adoption of the digital payment services and products in line with the bank’s digital banking overall strategy including driving the growth of digital payments, partnerships, and e-commerce.They will also provide business leadership in the realization of exponential growth of numbers of digital payment transactions in order to derive commensurate NFI, build customer engagement via self-service, and grow other bank products via cross-selling and up-selling.The role holder is expected to maximize the potential of the service adoption while also improving the product offering to expand new customer growth through insights gathered from customer data. As well as proactively support the Branch network on payment solutions.

Principle Accountabilities

• Engage with relevant stakeholders to grow the number of transactions, revenues per product, and revenue lines
• Develop partnerships ecosystem for payments on the digital platform
• Engage with segment owners and market activators to achieve product uptake and utilization to meet revenue targets as well as increase payment use-cases on the digital platform 
• Liaise with business segments to problem solve on recurrent and emerging issues
• Manage the product lifecycle to ensure that the portfolio remains relevant and profitable
• Carry out research on the competition and new digital trends on digital payments to keep the bank ahead of the pack in the product offering and customer satisfaction while maximizing shareholder value through exceeding financial and transactional targets
• Ensure growth through product development, new acquisitions, deepening existing relationships as well as developing strategic alliances with tactical partners to drive usage.
• Formulate and come up with product strategies that competitively address identified and emergent market opportunities
• Innovate and develop new functionality of various services on digital payments, drive ideation around enhancements to both pre and post-login experiences to the whizz app as well as help with client insight collection and frontline co-creation by working closely with the digital product factory
• Provide regular market reviews, advise the bank on optimal processes, procedures, and fees to ensure maximum products profitability
• Ensure all revenue due is captured and there is no commission collection leaks and finance to correctly declare revenues collected
• Responsible for the profit and loss of digital payments products by containing costs and maximizing revenues
• Manage ongoing relationships with all third parties as well as responsible for developing and implementing service level agreements between the bank and third parties.
• Maintain and improve the contractual engagement with all service and other product Integrators for digital payments while ensuring the bank’s interests are protected
• Manage billers/merchants relationships with digital payments while minimizing risks that could emanate from the partnerships
• Provide guidance to the team on how to execute their strategies as well as mobile banking strategies to ensure achievement of targets, where need be – Identify and address staff training and coaching needs

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in a business related or ICT-related field from a recognized university with at least 3 Years’ experience in a competitive Digital Channels and Payments environment.
• MBA is an added advantage.
• 5 years of work experience, with 3+ years in digital channels preferably mobile banking/mobile money in middle/senior management level.

Key Competencies and Skills

• In-depth knowledge of mobile banking business, technology, and operations.
• Re-engineering of business, technology, and operational processes.
• The role-holder will be required to have a detailed knowledge of the core set of Retail Products and Services.
• The role-holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
• Good knowledge of the products & services available in bank functions is also required to satisfy the individual financial needs of business owners/key individuals.
• Current Market / competitive digital positioning

Deadline of this Job: 04 November 2022
Overall Job Purpose

The General Manager - Lending will be responsible for envisioning, design, implementation and commercialization of re-imagined digital first lending products and processes targeted at the consumer, business and corporate segments.He/She will maintain a product backlog, develop user stories, participate in scrum ceremonies, product testing, end user training and developing go to market strategies for new or revamped lending products. The role holder will also continuously monitor and control products post go-live to ensure they meet agreed revenue and profitability targets

Principle Accountabilities

• Championing digital banking and determining opportunities for improving business processes through automation.
• Developing, maintaining and managing a pipeline of customers across all stages of the Digital loan journey. This will require one to have a strong operating rhythm to ensure that there is sufficient activity across the application approval within the system to avoid customer dissatisfaction.
• Work closely with internal stakeholders and external vendors on project planning and execution of change processes with respect to Business Policy Rules and system enhancements.
• Serving as liaison between products unit and Business team to translate business requirements into effective technical solutions by presenting development options based on best practices.
• Gathering functional and non-functional business ideas and analysing to design processes flow and documentation.
• Involved in System User Acceptance Testing & offering Business Units support and training in all bank Digital Lending Solutions.
• Using his/her customer experience and credit expertise to wow customers at every point of their lending journey and prompt resolution to the issues raised.
• Monitoring market trend and carrying out competitive analysis of the Digital Lending market with an intent to continuously innovate around online customer journey with enhanced customer experience and satisfaction, especially on Digital platforms
• Providing support and training continually to bank staff on new systems, products and policy updates.
• Ensuring the Portfolio management of Digitally Lent facilities across the regions

Minimum Qualifications, Knowledge and Experience

• A bachelor degree in ICT or a Business-Related Field
• At least 6 years relevant banking experience, 3 of which should have been in Credit.
• Strong business acumen
• Solid background of software lifecycle
• Strong disciplined operating rhythm
• Strong Credit background

Key Competencies and Skills

• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations
• Experienced in project management will be an added advantage
• Able to operate in a performance driven organization
• In-depth knowledge of Central bank Prudential and Risk Guidelines.
• Excellent understanding of both Credit and IT policies and procedures
• Excellent understanding of competitor market trends on Channel lending
• Excellent knowledge of Central Bank of Kenya Prudential & Risk guidelines.
• In-depth knowledge of systems utilized by the Credit Function. Ability to interpret the API xmls, especially from Finacle, will be an added advantage.
• Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to his team.

Deadline of this Job: 04 November 2022
Overall Job Purpose

The Credit Administration Office will be responsible for ensuring that all loan documentation post approval meets the Lending Policy, Credit operations procedures manual and legal requirements. Accurate and timely processing of loan facility from offer generation, instructions to Valuers, Instructions to Advocates, disbursements initiation, customer’s full monthly due advice letters, management report within area of control and covenant monitoring.

Principle Accountabilities

• Ensure accurate, adequate and speedy preparation of offer letters including all approval conditions while ensuring the approval matrix is adhered to.
• Ensure timely Issuance of instructions to Valuers for landed properties.
• Effective follow up of Valuers and Dispatch of Valuation reports, Offer letters to RMs for
• onward forward to customers
• Ensure all approval conditions are met before release of instructions to advocates.
• Preparation and initiation of disbursements vouchers.
• Ensure accurate and timely issuance of the customer’s Full Monthly Due letter (FMD).
• Ensure accurate and complete system updates within area of control or each role assigned.
• Ensure compliance with both internal and external regulatory requirements.
• Monitoring compliance by the Relationship Team of the credit approval conditions eg. Securities,insurance, valuations, covenants, fees collection etc.
• Ensure proper document filing within each role assigned.
• Liaising with Insurance Department for insurance confirmations and declarations.
• Liaise with Legal department during with regards to security perfection.
• Receive and secure Vendor Vehicle logbooks as received from RMs/Branch.
• Timely and accurate preparation, submission of management reports as assigned.
• Any other duties as may be assigned.

Minimum Qualifications, Knowledge and Experience

• University degree preferably in Business Administration or commerce
• 3 years in a lending/Bank Institution

Key Competencies and Skills

• Ability to communicate clearly verbally and in writing when interpreting analysis and approval conditions.
• A keen eye for details.
• Good presentation and negotiation skills.
• Ability to question, probe and clarify information in a diplomatic manner.
• A team player.
• Ability to adapt readily to changes in systems and procedures,
• Results-oriented, strongly motivated to achieve, adheres to deadlines.
• Customer service-oriented.
• High level of Integrity and honesty.
• Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
• Logical thinker – has a clear, focused and methodical approach to work.