JOB PURPOSE

Reporting to the Business Development Manager, the Branch Manager will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
• Build and maintain relationship with customers to the mutual benefit of both the customer and the bank
• Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
• Entrench measurable and meaningful customer service standards and practices
• Ensure Compliance with the Bank’s policy, control guidelines and procedures
• Manage and monitor budget for the branch
• Collect market information from competitor products and levels of service.
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Ensure that opportunities to migrate customers to more appropriate, cost effective channels are identified and actioned.
• Ensure efficient, customer-orientated switchboard and telephone procedures.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure that laid-down instructions are adhered to by all areas under control.
• Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
• Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
• Gain a sound understanding of the different local market segments in the branch’s area of operation.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Coach the sales team on product knowledge and making the most of cross-selling opportunities.
• To perform any other duty as assigned in line with the organization goals and objective

Minimum Qualifications and Experience

• University degree – Business related field
• Relevant professional qualification in banking – AKIB/ACIB – AA
• 4 years’ experience in Business development/Branch Management
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.

JOB PURPOSE

Reporting to the Head of Business Development, the successful candidate will be responsible for growth of quality asset book and liability accounts for employees from Government, Parastatals and Corporate Institutions.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Sign lending MOUs with Government an institutional client.
• Manage relationships with targeted clients.
• To increase the Bank’s visibility among institutions through an aggressive calling program, obtaining feedback, recommending, and implementing appropriate solutions in line with procedures/policies to satisfy needs, improve satisfaction levels and enhance service delivery.
• Focus on marketing and establishing key banking relationships and partnerships with government agencies and institutional clients to enhance wallet share and enhance relationships.
• Manage quality portfolio.
• Drive and deliver exceptional sales targets by identifying and meeting customers’ needs individually and as team.
• Manage sales teams.
• Grow current and fixed/call deposits account business from assigned institutional relationships.
• Building relationships by identifying clients’ needs and achieve business targets.
• Manage, lead, and develop staff
• Prepare month-end business report detailing performance results.

Minimum Qualifications and Experience

• A degree in Business Administration, Commerce, Business Management, or any other business-related field.
• 6 years of banking experience 3 of which should be in Consumer banking/Institutional banking, experience in Sales and Marketing, Business Development, Relationship Management, Liabilities management and Product development in a financial services environment.
• Experience in implementation of electronic platforms and solutions.
• Well-developed ability to manage business relationships
• Strong networking and relationship building capacity
• Self-driven, high level of integrity
• High level of confidentiality in all dealings.
• Sales and marketing skills
• Strong communication and interpersonal skills (oral and written)
• Leadership and management skills
• Analytical skills

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JOB PURPOSE

To manage the end-to-end credit operations and service delivery processes by leading a centralized Credit Administration, Monitoring and Control Department whose core function is to monitor the bank’s exposure from different risk angles and provide fundamental support to protect the bank’s risk assets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To formulate credit policies and procedures and ensure they are implemented, reviewed, and complied to.
• Manage the credit function of the microfinance bank efficiently and effectively to ensure profitability and risk mitigation
• Facilitate development and advise on pricing of credit products through the evaluation of customer needs and activities in liaison with other departments.
• Risk management through monitoring and administration of credit performance using credit scoring, appraisal reports and monitoring of customers’ credit rating with credit reference agencies.
• Develop and maintain business relationships with key customers and stakeholders to create business opportunities.
• Responsible for ensuring a strong portfolio quality and control of the credit book by providing support to the branches on credit matters.
• Responsible for credit administration by setting terms of credit and ensure timely repayment by customers.
• Negotiate repayment plans and discontinue credit to late-paying business customers
• Initiate legal action to recover debts if necessary, meeting other creditors, arranging for goods to be recovered, and organizing for liquidation of a defaulter’s assets to offset outstanding debt.
• Ensure all income is collected as per the approved terms
• Ensure Disbursements are done as per approval terms
• Generate management reports as well as periodic returns to CBK and CRB
• Track credit facilities for all newly approved credit relationships within agreed terms of lending and time frames
• Provide oversight on the normal and watch accounts and liaise with branch managers to ensure remedial action are taken promptly
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction through coaching and mentorship.
• Develop, implement, and monitor the bank’s overall credit strategy
• Continuous review of the credit policies and processes to ensure they remain robust and responsive to the customer’s dynamic business needs
• Manage the credit team to enhance productivity, effectiveness
• Oversee overall management of the credit processes within the bank policies and guidelines to minimize lending risks.
• Champion and embed culture of compliance to procedures and best credit practices
• Develop, manage, and monitor budget for the function
• Identification and mitigation of credit exposures through external environment risk assessment as per the prudential guidelines
• Responsible for preparation and presentation of the credit board committee monthly reports and loan requests.
• Responsible for successful induction training of the newly recruited staff in the bank
• Preparation and review of MOUs for institutional business
• Ensure automation and review of loan appraisal processes
• Responsible for security documentation and management to ensure all collateral are safely stored for use of tracking and safety
• To perform any other duty as assigned, in line with the organization goals and objectives

Minimum Qualifications and Experience 

• University Degree in Business related field.
• MBA in strategic management or finance
• CPA (K) (AA)
• Proficiency in computer use including MS Office tools and banking systems.
• At least 6 years banking experience in credit department 3 of which MUST be in a Managerial role.
• Strong presentation and communication skills.
• Proven ability to analyze and appraise loans of all types
• Possess strong analytical and interpersonal skills
• Can make prompt decisions and be independent in problem solving
• Proven leadership skills
• Knowledge of the industry’s best practice.