Summary
Date Posted: Monday, October 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Kenya eCommerce Innovations Lead

About the Role
The goal of the Tupande Online business unit is to give farmers integrated access to all One Acre Fund products, good agricultural practice and agronomic recommendations, credit services and access to markets via our mobile app. We believe this will double the number of clients One Acre Fund serves, increase impact, and improve sustainability. We aim to achieve this by leveraging technology to better serve our clients.
We are looking for an eCommerce Innovations Lead who will lead in the day-to-day management and implementation of various growth strategies within the Online business unit. You will play a pivotal and exciting role in evolving and implementing our strategy in this area, and building and executing data-driven strategies and processes that improve the overall quality of One Acre Fund's customer experience through the Tupande mobile app. You will also drive analysis on important strategic decisions and inform key business unit initiatives, including understanding the key levers to improve the customer experience and sentiment, and internal operations. This is a high-growth potential role as we aim to accelerate the access of One Acre Fund services to customers across the country, through technology. You will report to the Tupande Online Lead.

Responsibilities
• You will play a vital role in developing, planning and implementing the Tupande Online growth strategy and use data to drive continuous improvements and iterations.
• You will drive the data strategy, act on the insights and evaluate the effectiveness of the data to support the evolution of the operational, Tupande app, and sales and marketing strategy.
• You'll be in charge of driving and improving strategy around customer acquisition & retention and the brand of our Online business unit by leading market research work to identify industry, customer & competitor trends.
• You will manage complex projects aimed at improving customer experience and business unit sustainability.
• You will coordinate across multiple teams and articulate the business unit's vision and expectations to multiple stakeholders to ensure smooth operations and achieve the desired outcome.
• You will directly manage 1-3 direct reports and invest in their professional growth.

Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
• 2+ years of experience in a leading role handling customer-facing channels, managing complex projects and coordinating across multiple teams.
• She has demonstrated success in setting and advancing business/ project strategies, including the ability to drive improvements and adoption of those strategies in response to an evolving situation.
• Project management skills, including the ability to gather and use relevant data to support critical decisions or judgment to drive desired outcomes. Familiarity with research methods such as human-centred design is a plus.
• Experience in data analysis to assess key outcomes and make data-driven recommendations.
• Enthusiasm for continuous learning, feedback, and improvement.
• Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace.
• Experience mentoring and supporting others to achieve their professional goals.
• Commitment to building an inclusive and diverse team culture.
• Education: Bachelor's Degree.
• English is required; Kiswahili is preferred.
• A willingness to commit to living in a rural area for at least two years.

Preferred Start Date
• As soon as possible
Benefits
• Health insurance, housing, and comprehensive benefits
Eligibility
• This role is only open to citizens or permanent residents of Kenya

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified candidates should forward their CV to: using the position as subject of email.
Interested and qualified? Go to One Acre Fund on grnh.se to apply


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