Summary
Date Posted: Friday, December 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

About the Role
The Rural Retail (Duka) team is looking for professionals with at least 1 year of work experience and a demonstrated passion for serving small holder farmers. Our mission to One Acre Fund is operating a growing number of rural retail outlets (Dukas). We are hiring a Deputy Duka Officer to work with the Duka Officer to manage one of these Dukas. You will be important to the success of this exciting venture. As one of One Acre Fund's Deputy Duka Officers, you will manage the customer experience and performance of your allocated shop.

Responsibilities
Complete sales transactions
• Verify what product a client wants to purchase
• Explain available payment options available to clients - cash, Layaway or credit options
• Confirm clients recruited through Field officer
• Advise the farmer on how to complete the transaction
• Record transactions.

Sales and Marketing
• Make recommendations to clients based on their specific needs;
• Explain the benefits of multiple products;
• Suggest products for clients to purchase.

Customer service
• Provide all clients with quality customer service - aim for a positive and lasting impression;
• Answer customer questions and respond promptly to customer complaints;
• Manage customer expectations in resolving complaints e.g., crop health or germination issues;
• Support clients in carrying products from duka.

Inventory management & Record keeping
• Support Duka officers to record cash or credit transactions;
• Conduct inventory counts, and support inventory deliveries.
• Organize the stock in the stock room and display area;
• Offload stock during delivery;
• Bring products to the farmer.

Innovation and process improvement
• Listen to customer feedback and recommend changes to the shop based on that feedback;
• Support market price research.

Support other Duka Management
• Attend the weekly/bi-weekly virtual team meetings/trainings;
• Monitor foot traffic and visitors to ensure theft does not take place
• Clean the interior and exterior structure weekly.
Career Growth and Development
• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
• At least 1 year experience working in sales, marketing or business management;
• Knowledge of agricultural products and practices;
• Experience managing an agrovet preferred, or other relevant agricultural experience;
• Computer literacy especially Microsoft Excel, Microsoft Word skills
• Fluent in English and Kiswahili;
• Preference for a certificate or Diploma from a recognized academic institution in sales, agriculture or marketing.
• Preferred Start Date
• As soon as possible

Benefits
• Health insurance, paid time off

Eligibility
• This role is only open to citizens or permanent residents of Kenya


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org  address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Interestedand qualified click here to apply 




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