Job Specifications :

• Minimum of a Diploma in Front Office Management/Public Relation/ Customer care
• Minimum One year experience in comparable position/roles
• Excellent written and verbal communication and interpersonal skills.
• Good planning and organisational skills.
• Adept in Technology – proficiency in google drive
• Ability to multi-task and work independently.

Job Summary :

• Welcome visitors, understanding their needs and taking appropriate action to ensure excellent customer service
• Answer and direct phone calls to the appropriate internal clientele
• Provide basic and accurate information; in person or on the telephone and answer or refer inquiries.
• Maintain cleanliness and orderliness of the reception area, meeting areas, offices and general welfare facilities.
• Ensure all dispensers in reception, office and boardroom areas are all full and refreshments are available for scheduled meetings.
• Maintain office and kitchen supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies to ensure supplies are available and organised at all times. 
• Update calendars,  schedule meetings, boardroom booking and organise refreshments if need be for specific meetings.
• Develop and maintain robust administrative systems on records management and office supplies
• Work with relevant stakeholders to plan and execute local, regional and international travel and accommodation arrangements for staff and visitors including visas and work permits, etc
• Coordinate and oversee the administrative function and any outsourced services of the organisation including management of the office premises, facilities and all office supplies, equipment and property and ensure safety in the workplace and provision of working tools.
• Ensure business permits are renewed and displayed as required 
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Perform other clerical receptionist duties such as filing, photocopying, letter writing and minute writing for HODs as may be requested.
• Develop and maintain filing and document control systems for letters, contracts etc for support departments.

Job Specifications :

• Diploma in Human Resource Management
• Training and experience in ISO management standards preferably ISO 9001, ISO 14001 
• Minimum of 1-3 years professional HR experience
• Strong understanding of Labour Laws
• Exposure to payroll practices
• Experience in preparing HR data metrics
• Excellent attention to detail, communication and organisation skills
• Ability to write policies and SOPS
• Ability to multitask in a fast- paced environment
•  A strategic mind that is focused on execution
• Highly computer literate with capability in email, google drive and related business and communication tools.
• Strong communications skills

Job Summary :

• Initiate and ensure timely update and reporting on all HR metrics
• Day to day handling of staff enquiries 
• File, update and maintain employee records
• Creating  job descriptions and advertisements
• Participate in the shortlisting and selection process,  coordinate communication with candidates and schedule interviews to fill vacant positions
• Plan and conducts new employee orientation and onboarding 
• Coordinating staff training sessions e.g. boardroom booking, sending invites, keeping attendance record, organising for certificates where applicable, 
• Application for NITA training approval and reimbursement 
• Maintaining HR monthly reports and updating – training calendar, hiring projection, interview records etc
• Help in disciplinary Investigations
• Liaise with internal and external stakeholders to manage and coordinate welfare and wellness programs for employees e.g team building, medical camps etc 
• Analyse employee survey feedback 
• Ensure accurate application and management of the  online leave management system 
• Respond to inquiries regarding policies and procedures and escalate to Head Human Resource as required
• Assist in payroll preparation by providing relevant data
• Conducting internal audits for ISO 9001:2015 and ISO 14001:2015