Job Description

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate requirements within procedure. Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• Technical knowledge is limited to some products and or processes.

Job Description

• This role functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
• May act as a coach for administrative staff.
• Often consulted for system enhancements and testing. Resolves technical and complex problems especially in support of administrative queries/issues.
• Applies specialist knowledge in a focused role working with relatively complex information.