Job Purpose

Provides overall coordination and management of loss control and security Staff at the assigned Warehouse. He/she is in charge of ensuring effective Loss Control Management systems and reporting at the branch and ensure optimization of all security inputs.

Key Performance Indicators (KPI’s)

• Effective shift management and supervision of all loss control & security staff in the store.
• Proactive approach towards loss minimization.
• Timely capturing and submission of branch loss control comprehensive reports.
• Propper implementation of company standard operating procedures especially security-related.

Duties And Responsibilities

• Supervises all loss control and security staff in the assigned warehouse to ensure the company rules, policies and standard operating procedures are always followed by everyone.
• Identify hazards and security risks in the warehouse and raise them to management for necessary action.
• Train your team and always keep it motivated and focused on attaining set goals and beyond.
• Conduct Tuk Tuk and third-party vehicle inspections on weekly basis and maintain records for the same.
• Reconcile all TRQs as will be shared from HQ against branch records and submit report on any matters arising on daily basis.
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
• Investigate known or suspected internal & external theft, or vendor fraud.
• Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
• Testify in civil or criminal court proceedings when called upon by management.
• Conduct store audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
• Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action.
• Maintain documentation or reports on loss prevention-related incidents.
• Perform covert surveillance and of areas susceptible to loss, such as receiving areas, Dispatch areas, stock room, refuelling areas, and driver delivery points.
• Prepare and submit written reports on loss control investigations as they arise.
• Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms or locks and shutters.
• Conduct third checks on stocks being delivered by suppliers to detect or deter any form of collusion to under-receive.
• Identify and report safety concerns to maintain a safe working environment for all employees.
• Form, chair and maintain a fire and safety team in the warehouse
• Maintain confidentiality of proprietary information for the company
• Report all unethical behaviour in the warehouse to the company top management.

Job Requirements

• A Diploma in security or criminology or any other related course;
• Computer Literacy is mandatory;
• 5 years experience in loss prevention or security industry;
• FMCG Distribution outlet set up that involves a lot of goods and vehicle movement. Data and all dispatch documents are displayed and maintained on a digital platform thus this heavily requires conversance with IT.

Skills & Competencies

• Leadership skills
• Computer skills
• Detail-oriented, preventative outlook and vigilant
• Good physical condition, as this position may require a lot of walking and standing
• Team player
• Strong verbal and written communication skills
• Observational and Analytical skills
• Interrogative skills
• Understanding safety processes and procedures
• Ability to respond well to emergency situations
• Good character beyond reproach, high integrity and a clean criminal record
• Can Work under minimal supervision
• Objective mind and result oriented
• Must be physically fit.
• Must Uphold proper personal grooming
• Tech Savvy.

Minimum Qualifications & Desired Skills:

• A Master Degree In Human Resource, Business Administration or related field;
• Experience in FMCG or retail is preferred; and/or building the People Organization in rapid growth tech-enabled businesses;
• Relevant Post-Graduate and/or Professional Body Qualifications;
• 15 years fast-track inter-functional experience in Human Resource / People Management.
• Experience in FMCG or retail is preferred;
• Demonstrated success in Human Resource Management Information Systems deployment;
• Versatile business / functional professional;
• Proven ability to articulate the company’s vision and rally the team to achievement;
• Deep experience and understanding of Human Nature and Talent Management in Culture Deployment.;
• Demonstrated Coaching and Mentoring successes;
• A calm and insightful disposition in VUCA and high-pressure environments.

Competencies & Key Skills:

• Culture development and transformation
• Learning and performance management
• Policy and Process design
• Talent resourcing and development
• Coaching and Mentoring
• Program and Project management
• Organizational change and design
• Operations Management
• Cross functional team leadership
• Budget management
• Tech Savvy