Jobs at Jubilee Insurance
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Customer Service Officer (Contract)
We currently have an exciting career opportunity for Customer Service Officer within Jubilee Life Insurance
Limited. The position holder will report to the Team Leader – Quality Assurance & Contact Centre and will be
based at Head Office in Nairobi.
Role Purpose
The role holder interacts with Jubilee customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring the customers receive world class customer service experience.
Main Responsibilities
Ensure customer inquiries and complaints are promptly and effectively resolved within the required timelines.
Interact with the clients as the first point of contact between the company and the customers.
Providing other product or service information to customers.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Implement strategic initiatives to improve customer satisfaction levels and loyalty
Send regular updates to customers (arrear notices, lapse notices, renewals, policy statements etc.) and suggesways of improving communication to customers.
Contribute to team effort by accomplishing related results as needed.
Prepare product or service reports by collecting and analyzing customer information.
Analyze customer’s complaints and recommend solutions.
Communicate changes or adjustment in policies to clients.
Maintain strong relationship with customers.
Key Competencies
Visionary Leadership
Entrepreneur Spirit
Market Awareness
Good Negotiation Skills
Continuous Innovation
Ownership & Commitment
Team Spirit
Qualifications
Bachelor’s degree in Insurance, Marketing, or any other related field.
Progress in CII/IIK.
Proficient use of Excel.
Relevant Experience
A minimum of 3 years’ experience in a similar role
E-Shop Operator
We currently have an exciting career opportunity for E-Shop Operator. The position holder will report to the General Manager – Retail Life & Pensions and will be based at Head Office in Nairobi.
Main Responsibilities
Receiving and checking all merchandise received
Dispatching of all merchandise
Assisting with loading of merchandise to the Courier
Ensuring correct sorting of shipments for onward destinations
Checking for damaged shipments and reporting any discrepancies to the Appropriate Person
Ensuring correct documentation of shipments
Must be flexible to cover shifts during high volumes, e.g., Peak & Festive periods
Meeting operational requirements, demonstrating a high level of flexibility, initiative and multi functionality.
Carrying out manual handling tasks.
Accounting for logistical tasks.
Reporting all unsafe conditions, damage and near misses.
Achieves Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOP’s) on a daily basis
In collaboration with Courier provider, ensure on time delivery to achieve ultimate customer satisfaction
In collaboration with Courier provider, ensure solving customers issues and responds to any inquiry on time
Key Deliverables
Tech-savvy with experience in online order management
Excellent accuracy and attention to detail
Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
Proficient in using internal systems
Deadline focused
Must be flexible to cover shifts during high volumes, e.g. Peak & Christmas
Must meet operational requirements, demonstrating a high level of flexibility, initiative and multi functionality
Must achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis
Academic Qualifications
Bachelor’s Degree in a related field.
Experience
1 year experience
Method of Application
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 28th August 2022.
Only shortlisted candidates will be contacted
- Dashboard
- Job Detail
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Customer Service Officer (Contract)
We currently have an exciting career opportunity for Customer Service Officer within Jubilee Life Insurance
Limited. The position holder will report to the Team Leader – Quality Assurance & Contact Centre and will be
based at Head Office in Nairobi.
Role Purpose
The role holder interacts with Jubilee customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring the customers receive world class customer service experience.
Main Responsibilities
Ensure customer inquiries and complaints are promptly and effectively resolved within the required timelines.
Interact with the clients as the first point of contact between the company and the customers.
Providing other product or service information to customers.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Implement strategic initiatives to improve customer satisfaction levels and loyalty
Send regular updates to customers (arrear notices, lapse notices, renewals, policy statements etc.) and suggesways of improving communication to customers.
Contribute to team effort by accomplishing related results as needed.
Prepare product or service reports by collecting and analyzing customer information.
Analyze customer’s complaints and recommend solutions.
Communicate changes or adjustment in policies to clients.
Maintain strong relationship with customers.
Key Competencies
Visionary Leadership
Entrepreneur Spirit
Market Awareness
Good Negotiation Skills
Continuous Innovation
Ownership & Commitment
Team Spirit
Qualifications
Bachelor’s degree in Insurance, Marketing, or any other related field.
Progress in CII/IIK.
Proficient use of Excel.
Relevant Experience
A minimum of 3 years’ experience in a similar role
E-Shop Operator
We currently have an exciting career opportunity for E-Shop Operator. The position holder will report to the General Manager – Retail Life & Pensions and will be based at Head Office in Nairobi.
Main Responsibilities
Receiving and checking all merchandise received
Dispatching of all merchandise
Assisting with loading of merchandise to the Courier
Ensuring correct sorting of shipments for onward destinations
Checking for damaged shipments and reporting any discrepancies to the Appropriate Person
Ensuring correct documentation of shipments
Must be flexible to cover shifts during high volumes, e.g., Peak & Festive periods
Meeting operational requirements, demonstrating a high level of flexibility, initiative and multi functionality.
Carrying out manual handling tasks.
Accounting for logistical tasks.
Reporting all unsafe conditions, damage and near misses.
Achieves Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOP’s) on a daily basis
In collaboration with Courier provider, ensure on time delivery to achieve ultimate customer satisfaction
In collaboration with Courier provider, ensure solving customers issues and responds to any inquiry on time
Key Deliverables
Tech-savvy with experience in online order management
Excellent accuracy and attention to detail
Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
Proficient in using internal systems
Deadline focused
Must be flexible to cover shifts during high volumes, e.g. Peak & Christmas
Must meet operational requirements, demonstrating a high level of flexibility, initiative and multi functionality
Must achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis
Academic Qualifications
Bachelor’s Degree in a related field.
Experience
1 year experience
Method of Application
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 28th August 2022.
Only shortlisted candidates will be contacted
Job Info
Job Category:
Several Jobs in one Advert jobs in Kenya
Job Type:
Full-time
Deadline of this Job: 28 August 2022
Duty Station: Nairobi
Posted:
26-08-2022
No of Jobs:
2
Start Publishing:
26-08-2022
Stop Publishing (Put date of 2030):
26-08-2065
Apply Now
Notification Board
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.
Caution: Never Pay Money in a Recruitment Process.
Some smart scams can trick you into paying for Psychometric Tests.