Job Description

Under the direct supervision of the EMR Manager and administrative supervision of Field Coordinator - Dadaab, the EMR Officer will be responsible for providing daily Level 1 and Level 2 Support to EMR end user and end to end implementation of the EMR at the IRC supported facilities in Dadaab field office.

Responsibilities:

• Serve as the main point of contact in EMR related issues to users in IRC departments in Dadaab.
• Understand the EMR system, troubleshoot and/or raise technical errors that may occur within the system to EMR manager or EMR vendor for resolution.
• Analyze and document the requirements for the EMR, clinical workflow as they pertain to the implementation of electronic practice management and electronic medical record’s software.
• Work with clinical team and EMR Manager to redesign existing workflows, document, review, and train staff on effective workflows to be embraced and used in the EMR system.
• Support the teams at the facilities to generate the required structured and ad-hoc reports for consumption by the different partners such as MOH, donors, administrators, clinicians etc.
• Build, utilize, and implement customized training curriculum for the users of the EMR and train them on the features/ effective use.
• Work with EMR manager in implementation of the EMR software at the IRC sites, detailing the approaches, lessons learned, challenges and mitigation.
• Implement a collaborative EMR support mechanism using the appropriate tools to document user issues raised for action.
• Review the EMR use at the facility to analyze the impact of the system in the provision of healthcare services to the clients.
• May perform other duties as assigned or requested.

Qualifications

• Bachelor’s Degree in Information Technology, health informatics, or related with at least 4 years’ practicing experience.
• 4+ years’ experience with EMR system assisting with system implementation and support required.
• EMR implementation experience in either public or private health facilities in Kenya.
• Experience in digital health training to healthcare provider in Kenya.
• Previous experience with workflow analysis/documentation, requirements collecting, end-user training/support and system testing.
• Knowledge of digital healthcare system, Digital healthcare design principals.
• Ability to analyze data using software analytical tools such as excel, SPSS, Stata, KOBO, Power BI etc
• Experience and understanding of health information systems design, development, roll-out, and use.
• Ability to meet deadlines with quality products.
• Strong interpersonal skills; oral, written and presentation skills.
• Excellent planning and organizational skills.
• Ready to work in difficult environmental conditions.
• Must be flexible and culturally sensitive.

Job Overview/Summary:

The Re:Build Senior Research Officer in coordination with the Re:Build Researcher will play a critical role in the Re:Build project. The Re:Build Senior Research Officer will be specifically responsible for: (i) ensuring administrative and logistical aspects of the Re:Build research program are carried out successfully; and (2) supporting the Re:Build Researcher in ensuring the studies adhere to IRC research quality standards. The Snr. Research Officer position will be responsible for leading the implementation of the research pilots, RCT and will work closely with the Re:Build Kenya program team, the M&E staff and the Principal Investigators heading the research team. This position requires strong project/research management/coordination skills, excellent interpersonal and communication skills and prior experience working with quantitative and qualitative data.

Major Responsibilities:

• Responsible for all in-country activities to ensure that research activities under Re:Build run smoothly.
• Work closely with research and program teams at headquarters and in field programs to coordinate logistics and administration of research studies under the direction of the Re:Build Researcher.
• Work closely with the Business Training officers to support mentorship linkage and follow up to ensure Micro-enterprise clients receive services, and that their data is captured accurately in the Re:Build database.
• Assist in data collection training, piloting, and implementation as needed, including possible programming of quantitative software for data collection.
• Provide coordination support for dissemination events & publications.
• Adhere to research standards, including ethical approval protocols and other IRC research standards.
• Ability to take initiative to implement administrative and logistical tasks needed within research projects with oversight from Re:Build researcher.
• Under direction of the Re:Build researcher and investigators, support the implementation of quantitative and qualitative fieldwork, often with refugees and selected host or vulnerable people, in different locations and contexts across the selected neighborhoods in Nairobi. This includes identification of clients.
• Carrying out desktop research, using a range of methods and sources of data on livelihoods, social cohesion, and other topics related to the Re:Build research focus.
• Making sure our work is participatory and supporting coordination with many stakeholders, clients, government agencies as well as development partners including working with peer researchers. 
• Work closely with program implementation team to map implementation activities and coordinate research timeline and work plan with the program implementation timeline and work plan
• Review research instruments and tools and provide feedback. Secure input and approval on research instruments from all meaningful stakeholders in the IRC Kenya office
• Support in preparing and following up on applications for research ethics permits/approvals
• Responsible for leading research instrument translation and supporting necessary pre-testing of the instrument
• Responsible for reviewing research outputs and providing feedback and securing input from all meaningful stakeholders in the IRC Kenya office.
• Working closely with the M&E Officer to export necessary data from the M&E system and share with various research partners as needed for the different projects
• Responsible for sharing weekly internal progress reports with the project management and research teams on the various research projects and flagging any challenges with research activities. Provide support on the ground to troubleshoot and resolve research related challenges and bringing up issues to the research team, as necessary
• Responsible for providing input into donor reports, as needed
• Provide support to Re:Build implementation team, as necessary, to facilitate research activities
• Work closely with the ERD,grants and finance teams to ensure that the client payments and budgets are well monitored
• Manage research assistants, who support Rebuild research activities.

Qualifications

• University degree and post graduate training in Statistics, Social Sciences, Economics, or related field is required.
• Min five years of research project experience at a field research management or analyst position.
• Experience supporting coordination of data collection and analysis, including experience with at least two survey programming languages.
• Experience with conducting qualitative research especially with minority or disadvantaged persons.
• Strong written communication skills.
• Excellent command of English, both spoken and written.
• Excellent management and organizational skills, including attention to detail.
• Demonstrated ability to coordinate work effectively over email and phone.
• Flexible, self-motivating and team player.
• Demonstrated ability to manage relationships with stakeholders (Principal Investigators and partner organizations)
• Demonstrated commitment to IRC’s high standards of data quality.