PURPOSE:

The role is responsible for

• Responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realizes the maximum return in the shortest possible time.
• Responsible for a portfolio made up of fast depreciating & highly moveable assets, thus a need to ensure prompt & speedy strategies & actions to recover debt.
• Ensure that the bank does not incur losses in terms of non- performing loans under the bank’s portfolio. This is achieved through constant engagement with bank’s branches and customers whose accounts are already in the NPA category.
• The job entails a balance between safeguarding customer relationship and the need to ensure recovery of outstanding debt with minimal delays.

PRIMARY RESPONSIBILITIES:

Debt Management and control:

• Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding debt settlement and implementation of debt settlement proposals.
• Lead proactive formulation and implementation of strategies on managed exits/recoveries.
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the I&M brand.
• Prepare and submit necessary returns to the local regulatory authorities and Head Office on impaired debts
• Ensure that the necessary approvals are obtained as per the delegated approval matrix for strategies and expenditure whenever necessary.
• Prepare and submit required reports to the Board Credit Commitee, Non Performing Accounts  & Credit Risk Management Committees in a timely manner and working on provisions.
• Ensure data integrity & quality control of facilities is maintained.
• Prepare summons instructions to external lawyers, valuers, auctioneers and other professionals to manage recovery of debts through the courts & professionals, including disposals of debtors’ assets.
• Manage relationships with external service providers such as receivers, liquidators, reppossesors, valuers, auctioneers, lawyers, debt collectors, etc who provide services in relation to  Debt Recovery.

Risk & Control Objectives

• Process the recovery of debts whilst ensuring compliance with local legal, regulatory requirements and the bank’s internal procedures.
• Ensure satisfactory Internal or External Audit Reports
• Ensure satisfactory Conformance assessments
• Ensure Impairment Management and MI Reporting is produced accurately and on time.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor of Commerce, Specialization in Accounting

Professional Qualifications

• Diploma in Credit Management.
• Professional Banking qualifications (e.g. ACIB)

Experience

• Experience in both corporate relationship management and credit risk analysis
• Experience in dealing with senior management of corporate entities
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.

Skills and Attributes

• Good credit risk skills
• Effective communicator.
• Excellent negotiation and influencing skills
• Good relationship management skills
• Strong commercial awareness
• Good interpretation and decision making ability
• Strong analytical and numerical skills
• Strong communication and report writing skills
• Good knowledge of Microsoft Excel and other spreadsheet/database applications
• Strong planning, coordination and time management skills