As an Operations Manager, you will be responsible for ensuring operational excellence. You will lead the team and help them building a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across these geographic areas.

Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.

BE A PART OF A TEAM WHERE YOU WILL:

• Improve the regional operations by ensuring we overachieve on our ambitious targets
• Lead the Supply Operations team in Kenya
• Hire, train and mentor the Operations team members
• Standardize processes across the different cities under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best in class operations in the region
• Take the operations team to the next level!
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

YOU HAVE:

• 5+ years total professional experience, preferably in ops/strategy consulting or in an operations/logistic company, 2+ years in a managerial role
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with an analytical approach
• A Bachelor's degree in Engineering, Business, Economics are a plus
• SQL knowledge and proficiency in Excel are a plus
• Ability to manage small work teams and lead changes
• Excellent communication skills
• Fluency in English
• An empathetic, inclusive and curious attitude

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As Strategic Account Manager, you will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

BE A PART OF A TEAM WHERE YOU WILL:

• Be the main contact for Glovo’s top partners in the Retail and Q-commerce category, building a win-win relationship through consistent and proactive communication, identifying their needs and working as a team to get the best out of the partnership.
• Handle the most important partnerships in Glovo nationwide, being able acquire great knowledge from the most valued partners from the retail industry.
• Get a bunch of exposure and responsibility within the Company.
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

YOU HAVE:

• At least 4 years of experience in high-performance account management or Business Consultancy.
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, retail or on-demand delivery industry.
• Comfortable working in a high growth and high-performance start-up with a fast pace.
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Excellent Local Language and English skills.
• Strong Commercial skills.
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach
• An empathetic, inclusive and curious attitude