JOB PURPOSE & SUMMARY

Our client is looking for an Accountant to join their vibrant team in Nairobi. The selected candidate will establish and maintain internal accounting controls as well as oversee the preparation & submission of all taxation processes.

Key Responsibilities

• Gather and monitor financial data (e.g. sales revenues and liabilities)
• Prepare monthly, quarterly and annual statements (balance sheets and income statements)
• Forecast costs and revenues
• Manage tax payments
• Organize internal audits
• Prepare budgets (for the entire company and by department)
• Monitor and report on accounting discrepancies
• Conduct detailed risk analyses to assess potential investments
• Analyze financial trends
• Perform month-end and year-end close processes

Key Skills and Qualifications

• Bachelor’s Degree in Finance and Accountancy or equivalent.
• A minimum of 4-6 years of experience in a similar role within a fast-paced, result-oriented environment.
• Good communication skills both written and verbal.
• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.  
• Outstanding work ethics (reliable, motivated, professional, and able to work under minimum supervision)

JOB PURPOSE & SUMMARY

Our client is looking for a Finance Manager to join their vibrant team in Nairobi. The selected candidate will be responsible for the formulation, implementation, and administration of corporate-wide policies and business goals.

Key Responsibilities

• Assists Senior Management in developing short and long-term goals and objectives.
• Participates in developing policies and procedures and ensures that they support and complement Company-wide strategic goals.
• Conducts periodic reviews of existing policies to ensure effectiveness. Ensures that financial policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends.
• Executes established operational goals and coordinates their implementation.
• Assumes responsibility for developing, recommending, and implementing such internal accounting and financial controls and programs as are necessary to preserve and expand corporate assets.
• Oversees preparation of monthly, annual, and other financial reports and statements as requested.
• Coordinates audits of the Company’s financial statements.
• Assumes responsibility for overseeing the effective       development, installation, and implementation of Company information systems.
• Provides leadership through effective goal setting, delegation, and communication. Conducts regular staff meetings to ensure that personnel are well informed of changes in programs, policies, and procedures.
• Conducts performance appraisals as assigned. Provides measurable feedback to accounting personnel and suggestions for improved performance.
• Oversees establishment and implementation of area organizational structure, policies, and procedures.
• Coordinates functions with other departments. Interfaces with operations personnel to ensure that their information needs are being met and that accounting procedures are accurate and consistent with organizational objectives.
• Assumes responsibility for establishing and maintaining effective business relations with vendors, outside auditors and regulators and with those from professional trade and civic groups.
• Assumes responsibility for related duties as required or assigned.

Key Skills and Qualifications

• Bachelor’s Degree in Finance and Accountancy or equivalent.
• A minimum of 8-10 years of experience in a similar role within a fast-paced, result-oriented environment.
• Good communication skills both written and verbal.
• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.  
• Outstanding work ethics (reliable, motivated, professional, and able to work under minimum supervision) 

JOB PURPOSE & SUMMARY

Our client is looking who is in the high-tech space offering global technical services is looking for an Assistant Fraud Quality Supervisor to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Identifying service level gaps and taking appropriate action including coaching and mentoring team members to enable them to deliver the expected quality.
• Support employee development through training, coaching, and regular feedback.
• Identifying training gaps for new and old team members and developing ad hoc training sessions to address identified gaps.
• Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
• Submitting daily team performance reports as per the company standards.
• Conduct individual quarterly appraisals as per the company policy on performance
• Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
• Following any other job-related instructions and performing other job-related duties as requested.
• Collaborates with all departments to ensure organization goals are met.
• Handling escalated calls, questions, and queries as necessary

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Minimum 4-6 years of analytics experience in the financial industry or Financial Crime Risk Management or risk operations.
• Familiarity with a wide array of banking Fraud Analysis tools, applications, and solutions

COMPETENCY AND TECHNICAL SKILLS

• Excelent communication (oral/writing) and presentation skills
• The ability to identify, assess, monitor, control, and mitigate fraud risks i.e. excellent analytical skills.
• Ability to develop and implement critical Fraud Risk Assessment, Testing, and QA programs.
• Awareness and understanding of the wider business, economic, market environment, and regulatory framework.
• Willingness to take on responsibilities and challenges.
• Honesty and integrity.

JOB PURPOSE & SUMMARY

Our client is looking who is in the high-tech space offering global technical services is looking for a Fraud Prevention Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Assist in developing and implementing effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
• Utilize data and leverage technology from multiple internal and third-party sources to mitigate fraud.
• Occasionally liaise with fraud prevention partners in order to maintain and improve third-party systems.
• Identify gaps and inefficiencies in processes and recommend process changes or vendor solutions to optimize anti-fraud measures.
• Analyze core reporting and operational reports and provide recommendations to improve rule performance and implementation.
• Analyze,      develop, and implement strategies to detect, prevent and minimize chargeback activities in liaison with the fraud manager.
• Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness in identifying and preventing fraud.
• Be the expert on the latest fraud techniques and technology.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
• Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or other related filed is  a must.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Ability to interview suspected perpetrators of fraud and other individuals to elicit information, detect document fraud, and produce logical and coherent reports of findings.
• Proficient in Microsoft Office Suite
• Awareness and understanding of the wider business, economic, market environment and regulatory framework.
• Willingness to take on responsibilities and challenges.
• Honesty and integrity.

JOB PURPOSE & SUMMARY

Our client is looking who is in the high tech space offering global technical services is looking for an Fraud Prevention Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Identify trends, patterns, procedural and strategic opportunities that will improve fraud prevention, detection results, and customer satisfaction.
• Provide business process leadership and is directly responsible for designing, integrating, and leading continuous improvement regarding fraud prevention.
• Identify new concepts and ideas, conducts analysis, and leads strategic planning sessions and projects to ensure company's success.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Liaise directly with fraud prevention partners in order to maintain and
• improve third party systems.
• Respond to requests from law enforcement and / or legal inquiries regarding member information or member
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes and new software tools for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for Management.
• Review customer accounts for the prevention and detection of possible fraud as well as analysis of account activity to assess levels of risk and fraud type.
• Responds to fraud dispute cases.
• Provide necessary support and guidance to new products and services from a fraud perspective.
• Training and development of the team on daily basis on processes and procedures
• Handling disciplinary issues
• Contributing to team effort by accomplishing related results as needed
• Liaise with the customer satisfaction team leaders on matters arising
• Referring unresolved customer grievances to designated departments for further investigation.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree in Finance, Accounting, or a related field.
• Eight 8 years’ experience in a similar position; Four (4) of which should be in a managerial/supervisory capacity in a busy environment
• MBA is an added advantage.
• Professional qualification e.g., CPA(K), ACCA, CISA. CFA, Digital Forensics or equivalent.

JOB PURPOSE & SUMMARY

Our client is looking who is in the high tech space offering global technical services is looking for a Lead Trainer to join their vibrant team in Nairobi. The selected candidate will develop and lead all organizations training programs while ensuring customer needs are met.

KEY RESPONSIBILITIES AND DUTIES

• Identify and assess future and current training needs for both new and old employees through job analysis and performance outcomes.
• Draw an overall or individualized training and development program, curriculum development, and post-training evaluation, that addresses the needs and expectations of the organization.
• Deploy a wide variety of training methods and execution of the same.
• Conduct effective task induction and orientation sessions for new employees.
• Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.
• Resolve any specific problems and tailor training programs as necessary.
• Supports employee development through training, coaching, and regular feedback.
• Liaise with all relevant departments to ensure that the team's performance contributes to the Customer Care departments and the company's goals and enhances the user experience.
• Be the expert on the latest fraud techniques and technology.
• Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• 6-10 years of experience as a Training Specialist or similar role
• BS degree in Education, Training, HR, or a related field
• Experience with designing training programs and workshops
• Proficiency in MS Office and database software

COMPETENCY AND TECHNICAL SKILLS

• Ability to lead a full training cycle.
• Knowledge of various training and teaching methods
• Good knowledge of talent management and succession planning methods
• Excellent decision-making and organizational skills.
• Sense of ownership and pride in your performance and its impact on the company’s success
• Outstanding managerial skills, great team leader
• Good time-management skills
• Great interpersonal and communication skills
• Proficiency in MS Office and database software

JOB PURPOSE & SUMMARY

Our client is looking who is in the high-tech space offering global technical services is looking for a Quality and Performance Supervisor to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
• Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
• Support employee development by providing detailed feedback.
• Identifying gaps      in performance and knowledge for the new and old team
• Submit relevant daily team performance reports as per the company standards.
• Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
• Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
• Conduct frequent audits to ensure compliance with company standards.
• Monitoring employee attendance and reporting gaps observed to the HR department for further disciplinary action if necessary.
• Managing projects involving a team of employees working on specific tasks towards common goals.
• Collaborates with all departments to ensure organization goals are met.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• 6-10 years of experience as a Quality and Performance Supervisor or a similar role
• BS degree in Management, Administration or a related field
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers and software applications

COMPETENCY AND TECHNICAL SKILLS

• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem-solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.