Job Purpose:

The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channels service across the bank.

Key Responsibilities:

• Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability in their region.
• Prospecting new accounts and manages a portfolio of Accounts (Key Merchants).
• New merchant acquisitions and developing merchant relationships.
• Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
• Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
• Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.
• Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
• Capitalized on the bank’s solutions and cross-sell and, to corporate and cards marketing’s clients.
• Problems resolution, including escalation of issues to the correct department.
• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
• Tracking on Outstanding Payments of Merchant Accounts.
• Able to analyze data extracted for MIS reports, business reviews and market analysis purposes.
• Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants.
• Invoicing of services rendered and identifies inactive accounts for culling.
• Any other official duties that may be assigned to you from time to time by Management.

The Person:

The ideal candidate must possess the following:

Qualifications

• University degree in Business related field.
• A minimum of 2-3 years skilled experience in Acquiring Business.
• Exposure to Acquiring processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Experience in building strong relationship in card payments.
• Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes

Interpersonal:

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others

Job Purpose:

Overseeing all activities within the Digital Relationship Officers (DROs), deciding how to approach tasks and develop a plan to accomplish them, distributing information to DROs and stakeholders, keeping track of and structuring various tasks as well as determining the goals that DROs will work towards.

Key Responsibilities:

• Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
• Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
• Work with internal marketing staff to determine the most effective campaigns for a geographic area.
• Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
• Pick training needs from staff in your region to ensure standardized product training.
• Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
• Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
• To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
• To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
• Provide timely reports to Head of Sales for the region on performance.
• Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
• Drive uptake of DFS products in the Branch as per agreed KPI’s.
• Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
• Ensure that 95% of transactions are migrated to channels.
• Other official duties and responsibilities as allocated by management.

The Person:

The ideal candidate must possess the following:

Qualifications:

• University degree in Business related field.
• An MBA or Masters in Business related courses is an added advantage.
• A minimum of 2-3 years skilled experience in Digital Financial payments.
• Exposure to Digital channels processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
• Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.