You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage

Your experience and skills include:

• Previous experience as a Waiter in a 4/5 * restaurant
• Certificate/Diploma in Food & Beverage Operations or related
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well uder pressure in a fast paced environment
• Ability to work cohesively and collaborativnely as part of a team

Mercure Nairobi upperhill is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Housekeeping Operations, and ensure an exceptional guest journey.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Compile and update Standard Operating Procedures for all areas of responsibility periodicall
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration.
• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Your experience and skills include:

• Previous leadership experience required
• Previous hotel experience required
• Excellent interpersonal and communication skills
• Proven ability to resolve guest concerns
• Proficient in general computer knowledge, Microsoft Office, and Opera.
• Excellent communication and organizational skills
• Proven ability to lead a team
• Highly responsible, reliable and organized
• Ability to work well under pressure in a fast paced environment

Mercure Nairobi upperhill  is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Front Office Operations, and ensure an exceptional guest journey.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Lead and manage all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in revenue management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Actively participate in hiring, training, coaching, development, and overall leadership of the front desk employees.
• Maintain and improve the quality of the guest experience.
• Communicate with all departments and build strong working relationships
• Assist with all front desk tasks and duties.
• Flexible shifts will include mornings, evenings, and weekends.
• Miscellaneous administrative tasks
• Other duties as assigned

 Your experience and skills include:

• Previous leadership experience required
• Previous hotel experience required
• Excellent interpersonal and communication skills
• Proven ability to resolve guest concerns
• Proficient in general computer knowledge, Microsoft Office, and Opera.
• Excellent communication and organizational skills
• Proven ability to lead a team
• Highly responsible, reliable and organized
• Ability to work well under pressure in a fast paced environment