Chai SACCO Society Ltd is a leading Savings and Credit Co-operative Society Ltd with fully fledged branches in Nairobi, Mombasa, Litein, Nkubu, Kisii and satellite offices in Olenguluone, Silibwet, Othaya,, Kangari, Kapsabet, Nyamira & Kutus. We are looking for self-driven and result oriented person to fill the following position.

1. Job Profile
Job Title: Credit Manager
Status Contract
Duty Station Head Office-Nairobi
Reporting to Head of Finance
Division/Department Finance
Directly Supervises Senior Credit Officer

2 Purpose of the Job
Responsible for the growth of Society’s loan portfolio while ensuring quality and health of the loan book is maintained.

3. Duties and Responsibilities
Roles and Responsibilities
Strategic roles
i. Provide leadership in development, implementation and review of credit management strategies.
ii. Oversee entire lending process including continuously reviewing of credit policy in-line with changing trends.
iii. Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance in order to safeguard the Sacco’s loan portfolio.
iv. Conduct various assessments and audits to ensure departmental procedures are achieving accurate and desired results.
v. Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up to date credit data at individual and corporate level is maintained.
vi. In liaison with the marketing department, develop and review the loan products periodically.
vii. Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department.
viii. Setting and evaluating performance of credit staff across the Sacco.
ix. Provide appropriate inputs at Board and management committees’ level to ensure appropriate measures are taken to rectify any identified gaps in the lending process.
x. Participate in the preparation and implementation of the Society’s strategic plan
Operational roles
i. Timely compilation and submission of reports as required by SASRA, CRB, Insurance among other authorized and regulatory bodies.
ii. Preparing, analyzing and submitting regular reports in relation to loan applications, disbursements.
iii. Manage the daily operations of the credit department in an efficient and effective manner.
iv. Ensure growth of Branch loan portifolio is achieved as per annual Business plans.
v. Oversee loan processing at all branches.
vi. Approve loans within the limit and facilitate further approval for loans above the limit
vii. Ensure timely disbursement of approved loans in liaison with finance department
viii. Ensure that all securities/collaterals are perfected, charged, recorded and maintained under lock and key.
ix. Educating and training both members and staff on loan policy.
x. Any other duties assigned from time to time by the Head of Finance.

Key Result Areas
The accountability areas are as follows:
i. Preparation of accurate credit management reports
ii. Ensure loans are processed according to loan policy
iii. Ensure efficient and effective members service delivery and timely resolution of customer complaints
iv. Improve and sustain high standards of customer service
v. Achievement of set targets
vi. Increased awareness of chai SACCO products
vii. Demonstrate management and supervisory skills sufficient to manage business.

4. Job Specifications

a. Education
• Bachelor’s degree in Finance, Accounting, Banking, credit management or any other related.
• Professional qualifications in Credit Management (Certified Credit Professional) of CPA.
• Masters Degree in business related course is an added advantage
• Membership of a recognized professional body

b. Skills Required
• Computer literacy skills with experience working with Accounting Packages
• Strong data analysis skills
• Negotiation skills, focused, self-driven and attentive to detail.
• Strong strategic advisory and analytical skills
• Fluent in English with excellent communications, presentation and interpersonal skills
• Strong interpersonal skills with excellent in communication and presentation skills.
• Ability to define, build, and execute creative and realistic operational plans
• Detail and logic oriented, with and attention to thoroughness

c. Minimum Experience Required
• Minimum of 5 years’ relevant experience in credit administration or loan management gained from working at management level in a financial institution

Job application procedure
Interested candidates who meet the set criteria to submit their application letter together with detailed curriculum vitae with at least three contacts of professional referees, copies of academic and professional certificates to:
The HR & Administration Manager,
Chai SACCO Society Ltd,
P.O Box 278-00200, Nairobi.
All applications should be submitted on email: hr@chai-sacco.co.ke  with subject heading clearly marked “CREDIT MANAGER”. The candidate must also attach a summary of their data as per attached data form available at www.chai-sacco.co.ke/careers  (Summary data sheet must be filled in MS word format and sent as MS word format. i.e Do not scan it) Application deadline: Friday 4th November 2022 at 5:00pm