JOB DESCRIPTION: 

We seek an experienced individual who can own the end-to-end delivery of a critical component or set of applications in our payments products. You lead the team from design, release, and maintenance of the software. In addition to that, you will lead a team of 3 - 7 engineers owning the full lifecycle of a product.

CORE RESPONSIBILITIES:

The role holder would be required to: 

• Lead the team to develop end-to-end software products to help businesses from different verticals create a suite of payment products. 
• Collaborate with Product Managers, Designers, and other disciplines to explore the next iterations of the product/set of assigned products.
• Connect with businesses directly to understand and develop solutions for their Jobs-to-be-done.
• Leverages fluency in technical languages, operating systems, application programming interfaces, and troubleshooting (Java, React, Javascript, design patterns) to guide the team in delivering software
• Acts as the “technical product owner” in owning Tech Debt and planning and Discovery on technical deliverables.

QUALIFICATIONS & EXPERIENCE:

Must have experience:

• 5 years+ experience in building software in a fast-paced industry with experience with Java, Javascript, REST APIs, SQL. 
• 1yr+ of technical leadership.
• Strong domain experience
• Attention to scalability, resiliency, and building high-performance transactional systems.
• Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Python, Go, Javascript, Java, C++.
• Scrum master certification and experience working with Agile software development approach.
• A deep understanding of building cloud-native applications and applying DevOps principles and CI and CD in delivering software.

Nice to-have experience:

• Enhancing product experience using machine learning and AI. 
• PCI DSS compliance and application design.
• Work experience with Monetization Products and/or with a vertical industry (including Ecommerce, Retail, Auto, Travel, Financial Service, Entertainment, Local Business, and Gaming).
• Work experience in the payment industry building to end-user experience products. 

Qualifications:

• Bachelor's degree or above, majoring in Computer Science or related fields.

Skills:

• Excellent communication skills.
• Excellent interpersonal skills

This role will have you responsible for understanding User journeys end to end, Tracking key Metrics and Deliverables, Analysing performance, Creating insightful data driven reports with key stakeholders for decision making. Ideally you have a strong background as an analytical thinker, comfortable working with data sets, conducting analysis, converting results into actionable business decisions, and effectively communicating outside the box kind of insights.

CORE RESPONSIBILITIES:

 Drive Customer Success Outcomes

• Analyse, identify and resolve systemic areas for improvement across People, Process, and Technology to deliver a blue-chip experience to customers
• Be the custodian of customer feedback, communicate this to the Product team, and collaborate on new features builds & implementation to promote Customer Delight
• Liaise with Sales and Support to ensure client needs are fulfilled and to resolve areas of concern as per the voice of the customer
• Owning customer retention and increasing Customer Lifetime Value by upholding a relentless Customer First ethos
• Advocate Customer Success team on best methods to increase usage and achieve optimum product adoption for our customers
• Identify potential root cause scenarios for business operational metrics and pursue data-driven proposals to drive impact

Define and Optimise the Customer Lifecycle

• Demonstrate an expert-level understanding of the Cellulant platform and know all the ways it can best support & improve the Customer Journey Lifecycle
• Achieve quarterly automation objectives aimed at streamlining & scaling Customer Retention & Expansion
• Constantly develop & implement listening points in the journey (e.g. usage, satisfaction, etc.)
• Standardise & automate interventions for each point in journey
• Apply industry best practices to meet our customer needs

QUALIFICATIONS & EXPERIENCE:

Qualification:

• A University Degree in Business Management, Marketing, Finance or any other related area 
• Excellent data anaylsis and presentation skills
• Excellent verbal and written communication skills
• Knowledge of current industry trends will be an added advantage
• Minimum of 4 years of experience in Business/Customer Success roles
• Minimum of 5 years of experience in a similar or closely similar role

Skills:

• Analytical & innovative
• Strategic thinker that can translate customer feedback into an opportunity to improve the customer experience
• Excellent interpersonal, organisational, collaboration and communication skills
• A positive change agent with a “can-do” attitude
• Excellent time-management
• Keen to detail and trends, and able to share insights

Personal Attributes:

• A willingness from the outset to take ownership of projects and push them as far as they can, all while taking constructive feedback from the team
• Ability to meet deadlines and collaborate with team members.
• Self-starter with a capacity to show initiative, good judgment and resourcefulness
• One who can influence cross-functional teams and departments in an environment of rapid growth