What you'll do

• Contribute towards the development of documentation as a professional discipline at Canonical and beyond
• Create, maintain and improve tutorials, how-to guides, reference guides and explanatory material
• Address the needs of users including developers, system administrators and end-users
• Use and explore the product in depth, to help discover where the documentation needs to be improved
• Review, road-test and improve practical guides
• Update reference and explanation material in collaboration with colleagues
• Improve and correct documentation based on feedback from users and technical support
• Read design documents and specifications
• Standardise the structure, presentation, style and language of content across products
• Actively improve documentation, through attention to practice, process, tools and users' needs

Our best candidate

• Has a solid and sustained track-record working with documentation in open-source contexts
• Has contributed to software products in depth, both as a coder and a documentation author
• Has demonstrably contributed to the advancement of software documentation practice, in their work or through participation in professional documentation communities
• Has software development experience in Python, JavaScript or other suitable languages
• Is familiar with application deployment, system operations, and infrastructure management
• Is qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science
• Has excellent written and verbal communication skills
• Has the ability to assimilate technical information rapidly from a variety of sources
• Has the character and flexibility to work in a fast-paced environment
• Is familiar with command line UNIX/Linux
• Is effective working in a distributed team
• Is confident using Ubuntu Desktop for all of the above
• Is familiar with Git or other version control systems
• Has knowledge of HTML and Markdown
• Is able to travel twice a year for up to two weeks for events

What you'll do

• Create, maintain and improve tutorials, how-to guides, reference guides and explanatory material
• Address the needs of users including developers, system administrators and end-users
• Use and explore the product in depth, to help discover where the documentation needs to be improved
• Review, road-test and improve practical guides
• Update reference and explanation material in collaboration with colleagues
• Improve and correct documentation based on feedback from users and technical support
• Read design documents and specifications
• Build, install, and use pre-release software to assist in generating proper instructions
• Standardise the structure, presentation, style and language of content across products
• Actively improve documentation, through attention to practice, process, tools and users' needs
• Contribute towards the development of documentation as a professional discipline at Canonical

Our best candidate

• Is a technical author who's comfortable working with, reading and writing code, or a programmer/developer with a record of producing excellent documentation
• Has software development experience in Python, JavaScript or other suitable languages
• Is familiar with application deployment, system operations, and infrastructure management
• Is qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science
• Is experienced working in a technical writing position
• Has excellent written and verbal communication skills
• Has the ability to assimilate technical information rapidly from a variety of sources
• Has the character and flexibility to work in a fast-paced environment
• Is familiar with command line UNIX/Linux
• Is effective working in a distributed team
• Is confident using Ubuntu Desktop for all of the above
• Is familiar with Git or other version control systems
• Has knowledge of HTML and Markdown
• Is able to travel twice a year for up to two weeks for events

What you will do:

• Collaborate proactively with a distributed team
• Write high quality code to create new features
• Debug issues and produce high quality code to fix them
• Consistently provide high-quality code reviews to other engineers
• Demonstrate sound engineering principles by directly contributing to your team's goals
• Estimate work, set goals, and meet them
• Write briefs, epics, and specifications and understand risks
• Work from home with global travel 4 to 6 weeks for internal and external events
• Understand completion criteria and push work to completion
• Help mentor other engineers and manage staff.
• Work to reduce complexity
• Effectively set and manage expectations with other engineering teams, senior management, and external stakeholders
• Support timely delivery of technical solutions to address business needs
• Advocate and advance modern, agile software development practices and help develop and evangelise great engineering and organisational practices
• Build and lead a globally distributed team of web engineers through hiring, coaching, mentoring, feedback and hands-on career development
• Support timely delivery of technical solutions to address business needs
• Grow a healthy, collaborative engineering culture in line with the company values
• Be an active part of the leadership team and collaborate with other leaders in the organisation

Who You Are

• You are knowledgeable and passionate about web and software development
• You are curious, flexible, articulate, and accountable
• You try to learn and use web best practices in your work
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You take web best practices into account with your work
• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
• You have solid experience working in an agile development environment
• You drive work to completion
• You take operational considerations (CI, updating, monitoring, observability, life-cycle management) into account
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You follow industry trends and new technologies
• You're capable of representing your team as a subject matter expert
• You have the ability to own architecture and solve larger technical challenges
• You're seen as a trusted advisor for your area of expertise within Canonical
• You're capable of representing your team in the absence of management
• You understand and value how you do what you do as well as what you do
• You love developing and growing healthy teams and have a track record of doing it
• You are knowledgeable and passionate about software development and organisational management
• You value getting things done by turning product vision into executable strategy

We offer

• Remote first: 100% remote working with the opportunity to travel to Sprints. We meet a couple of times a year in interesting places all around the world to come together to collaborate. These Sprints see circa 300 people come together. This year we have travelled to Frankfurt, Copenhagen, Montreal and Prague!
• Personal development: Annual budget allowance and time to focus on areas you want to improve.
• Compensation: eligibility for annual pay review including bonuses.
• Recognition: The ability to possibly be rewarded and recognised by others for the work you do.
• Travel: Priority Pass for lounge access when flying to sprints. International SOS membership to support you whilst travelling.

What You'll Do

• Develop MAAS core components and features to make MAAS the #1 bare metal cloud system.
• Shape the architecture of MAAS to make it simpler, faster and easier to use.
• Collaborate with other teams to ensure MAAS works well with other tools and is released on time.
• Contribute your improvements to our continuous integration environment, tests and practices, to maintain fast feedback and good test coverage.
• Contribute to documentation of current and existing features, making it world-class resource for Data Centre operators and users.
• Provide technical communication and collaboration with other teams where appropriate.
• Take personal ownership of problems and drive them to solutions.
• Travel internationally a few times a year to meet and collaborate with your and other teams.

Who You Are

• Solid track record of professional software development experience in Python, Go or similar.
• Capacity to learn quickly about new systems and techniques
• Excellent logic, problem solving, and troubleshooting skills
• Strong English language communication skills - both written and verbal
• Experience with Linux server technologies, including but not limited to Virtualization (KVM), Containers (LXC), etc.
• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
• Knowledge of network technologies, including PXE, DHCP, TFTP, DNS, NTP
• Some experience with Baseboard Management Controllers and Protocols (Redfish, IPMI, AMT and others)
• Strong experience with networking, storage technologies and Cloud hosting and infrastructure.
• Ideally, experience of large-scale physical server provisioning and automation, including rapid deployment, configuration, management and service orchestration.
• Familiarity with some of the open source development tools and methodologies used in creation of several Ubuntu projects (MAAS, Juju, Ubuntu Server, LXD, Ubuntu Core), such as Launchpad, Debian packaging tools (APT, dpkg) and snapcraft.