Job Purpose

The jobholder will be responsible for providing business analysis, project coordination and reporting pertaining to international insurance business to support management decision-making.

Key Responsibilities

• Support the Director International Business to achieve strategy alignment for the country businesses by liaising with country businesses (international insurance) in the evaluation and analysis of their business needs.
• Gather detailed information on the operating environment to assist the Director International Business in providing strategic direction on matters relating new investments and business opportunities for the country businesses.
• Routinely communicate country specific and international insurance consolidated financial and operational performance trends using appropriate metrics and suggest key actions and strategic implications to the Director International Business.
• Provide segment profitability analysis of International Business (e.g. revenues, claims ratio etc.).
• Undertake statistical trend analysis on revenues and projections, probabilities, and risk assessment for international insurance business.
• Assist in the Director International Insurance in the preparation of management reports and presentations for senior leadership meetings and various strategic committees of Britam.
• Supports the planning process for international insurance business by assisting in the development of models, frameworks and templates and assisting with the analysis.
• Support the implementation of I.T initiatives across the regional BUs.
• Coordinate requests from the regions to group functions (and vice versa) and ensure timely delivery.
• Ensure customer satisfaction survey recommendations are implemented, track customer satisfaction & growth per country.
• Support regional expansion activities.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Score Card.

Knowledge, Experience And Qualifications Required

• Bachelor’s degree in Business, Economics, Strategic Management or related field.
• 4-6 years’ experience in business planning and strategic analysis implementation and review.
• Strategic analysis using all or the following various methods: Value Chain Analysis, Results Based Management, Scenario Planning and Sensitivity Analysis Logical framework analysis, Pestel analysis, SWOT analysis, Cost benefit analysis.
• Systems thinking – ability to see linkages and dependencies of strategy and processes on inter-departmental activities and units.
• Performance management- assisting to track corporate performance management outputs.
• Risk Management-experience in identifying departmental risks.
• Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Report writing-ability to develop strategic reports.
• Communication skills.

Leadership category responsibility framework (Core Competencies).

Emerging Leaders In Britam Need To

• Present and Communicate Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Work with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhere to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyze - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Plan and Organize - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Deliver Results and Meet Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Decide and Initiate Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Lead and Supervise - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulate Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Apply Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Follow Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapt and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Job Purpose

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy.

Key Responsibilities

• Assess the proposed risk within set standards.
• Keep detailed and accurate records of policies underwritten and decisions made.
• Review proposal forms.
• Release policy documents, endorsements, valuation report to clients.
• Communicate with clients on the renewal terms.
• Maintain high standards of customer service - responding to clients’ enquiries; (walk-in clients, telephone and emails).
• Liaise with intermediaries and direct clients on issues relating to their policies.
• Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
• Issue policy documents of general business.
• Generate renewal notices for all renewal business.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Score Card.

Knowledge, Experience And Qualifications Required

• Bachelor’s degree (insurance option preferred).
• At least one year experience in the insurance industry.
• Computer literate.

Technical/ Functional Competencies

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.
• Diplomatic in handling client relationship.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders In Britam Need To

• Present and Communicate Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Work with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhere to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during everyday interactions.
• Analyze - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Plan and Organize - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Deliver Results and Meet Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Decide and Initiate Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Lead and Supervise - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulate Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across and related to current role.
• Apply Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Follow Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapt and Respond to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.