Reporting to the Head of EMC Innovation, the role holder will be responsible for growing the number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers using agile innovation model. He/She will also be responsible to set up and own emerging consumers agile innovative models for solution development inclusive of projects supporting consumer, product and process innovation. He/she must have a strong innovation delivery record, proven and impressive innovation project leadership & agile project management experience.

Key responsibilities

• Drive growth of number of customers by tailoring innovative solutions for products & processes & SME emerging consumers
• Assess the proposed risk within set standards
• Review proposal forms
• Keep detailed and accurate records of policies underwritten and decisions made of
• digital products
• Release policy documents to clients
• Ensure seamless processes for communication of renewal terms with clients and generation of renewal notices
• Liaise with intermediaries, partners and direct clients on issues relating to their policies
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service - responding to clients’ enquiries; (walk-in
• clients, telephone and emails)
• Apply the credit control policy by ensuring that debit/credit notes raised are mailed and reach the clients/intermediaries within the shortest time possible.
• By adopting agile way of working to drive customer centric innovation & speed to market
• By reviewing customer segments & build a data-driven view of their needs through customer analysis 
• Execution of the emerging consumers’ innovation projects for the business by participating in product development (digital or operational) in projects assigned
• Taking part in innovation projects to ensure they are aligned with business requirements through testing, learning and delivery
• Employ business analysis, system design and system testing methodologies to ensure quality of innovation projects deliverables ensuring business requirements fully met;
• Occasionally identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc.) to deepen insurance penetration in the region;
• Documentation of write-ups, policy documents and proposal forms within set standards
• Collaborate with project team members to identify business requirements.
• Assess the proposed risks of new solutions to ensure they are within set standards and guidelines
• Assist in developing concept notes for products/solutions as guided by Head of EMC Innovation
• Collaborate with IT to ensure automation of digital products tasks and processes as well as give recommendations for efficiency with functions
• Participate in conducting training of new products
• Delegated Authority:  As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• Drive increase in number of customers
• Drive increase in EMC top-line sales
• Increase go-to-market time for new & revised solutions
• Setting up of design sprint solutions development process
• Commercial roll-out of three bite sized products
• Rollout of process innovations including Telematics, Digital wellness & any other identified during the year
• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelors’ degree in Commerce (Insurance option preferred)
• At least one-year experience in in a similar role with proven innovation experience;
• Computer literate

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

Job Purpose:

Reporting to the Chief Actuary, providing actuarial support to business, and participating in overall risk management for the company. He/she is expected to lead and manage a team that is all-rounded and highly motivated to achieve both their personal and career objectives.

Key Responsibilities

• Provide input into underwriting strategy and rules for General Insurance, Kenya insurance business
• Analyses statistical data in order to determine rates for different risks in acceptance of proposals for new policies and products in conjunction with the underwriting department
• Review the product performance with regards to their claims and expense experience and advise on appropriate pricing.
• Provide analysis to support the application of appropriate reinsurance arrangements and provide inputs to the reinsurance management strategy.
• Working with the risk and compliance department in the measurement quantification of operational risk in General Insurance, Kenya business
• Provide leadership to the team in determining and calculating all GI insurance contract reserves.
• In charge of developing the Asset Liability Management framework for the general business and working closely with the Capital management team and the investment team to actualize the ALM framework.
• Coordinate the preparation of business plans/budgets and capital management initiatives for the life business.
• Provides input to the enterprise risk management by conducting stress and scenario testing, reviewing the risk appetite statements, etc.
• Ensuring compliance with IRA regulation and other relevant regulations.
• Supervising, mentoring, and coaching staff under the supervision
• Work closely with the finance function, appointed actuary, and external auditor in the preparation of financial statements and the disclosure requirements.
• Be highly conversant with IFRS 17 requirements and have the relevant skills to implement the new standard.
• Make presentations to management and board on the performance of the business, including financial impacts of actions taken by management and the board.
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with a strong emphasis on mathematical proficiency
• 7-9 years of relevant actuarial experience in an actuarial function with a company with a similar maturity level as Britam.
• Fellow of the Institute of Actuaries or any other recognised actuarial body.

Leadership category responsibility framework (Core Competencies)

Change Leaders in Britam need to:

• Deciding and Initiating Action - Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
• Leading and Supervising - Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
• Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts - Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department's future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department's structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
• Planning and Organising - Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
• Relating and Networking - Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
• Creating and Innovating - Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
• Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.
• Adapting and Responding to change - Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within the department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
• Analysing - Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
• Cost Management- Demonstrates awareness of financial issues affecting the department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within the department.
• Staff development- Create a positive departmental climate that fosters learning and development; Identify development needs within the department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on the team's performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates.

Technical/ Functional competencies

• Statistical techniques
• Proficient knowledge on the insurance industry in Kenya
• Knowledge of reinsurance arrangements and structures
• Knowledge of statistical packages or programming (e.g. SAS, Visual Basic

Job Purpose

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy

Key responsibilities

• Assess the proposed risk within set standards
• Keep detailed and accurate records of policies underwritten and decisions made
• Review proposal forms
• Release policy documents, endorsements, valuation report to clients 
• Communicate with clients on the renewal terms
• Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails)
• Liaise with intermediaries on issues relating to their policies
• Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
• Issue policy documents of general business
• Generate renewal notices for all renewal business 
• Delegated Authority:  As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s degree (insurance option preferred)
• At least one-year experience in the insurance industry
• Computer literate

Job purpose

Role holder will be responsible for recruitment and management of Independent Financial Advisors (IFA) as prescribed in Britam as well as ensure key performance indicators for the unit are met.  This role will report to the Head of Retail Independent Financial Advisors (IFA).

Key responsibilities

• Drive the achievement of the revenue budget for the Unit with a key focus on Ordinary Life and Investment Linked products.
• Contribute to Single Distribution business model of selling all lines of products as per agreed targets.
• Select, recruit and train sales force on products, prospecting, closing and persistency.
• Recruit, train, and mentor the Independent Financial Advisors in your team.
• Inspire and motivate the sales team to achieve a successful sales career and a high-performance culture
• Train and motivate the sales force in providing appropriate financial solutions to prospective clients
• Prepare and submit daily, weekly and monthly production performance reports
• Monitor and maintain policies persistency though efficient customer service and retention
• Identify and grow new markets, grow the existing ones and guard them from competition.
• Ensure business is conducted in an ethical manner with zero tolerance to fraud.
• Grow and defend Britam’s market share position.
• Formulate and implement strategies that ensure IFA’s are well versed with Britam products
• Establish and implement strategies to increase sales, lower costs, and obtain greater efficiency.
• Ensure the IFAs adheres to Britam Credit Policy and all other policies and guidelines.
• Protect and safeguard the company against reputational and financial risks

Working Relationships

Internal Relationships:

• Accountable to the Head of Retail Independent Financial Advisors
• Required to liaise and work closely with the other departments such as sales training and Retail Sales Executives

External Relationships:

• Britam customers
• Insurance sector players

Key Performance Measures

• Production, Life Persistency & Business Retention, Recruitment & Training and People Managemen
• As prescribed in the contractual agreement

Knowledge, experience and qualifications required

• A business related degree is a minimum requirement or its equivalent
• Minimum 3 years’ experience in Life Insurance Unit Management added advantage
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
• Excellent leadership, communication and interpersonal skills
• Above average computer skills