Responsibilities:

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
• Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.
• Ensure availability of required stationery in the unit and in the nursing stations.
• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
• Maintains open communication of available beds for admission with patient services staff and duty managers.
• Maintains physician fee for service book and ensure physicians have signed after ward rounds/procedures.
• Responds to enquiries by visitors and staff and provides appropriate directions.
• Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.
• Ensures patient records are sent to Medical Records Department upon patient discharge.
• Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients
• Handles incoming calls and directs them to the appropriate persons.
• Works closely with security officer of the unit to control visitors.

Requirements:

• Minimum O ’level Certificate.
• Heart saver certification is an added advantage.
• Knowledge in Computer Operations.
• Certificate/experience in Front Office Management. 

Responsibilities:

• Prepares consultation rooms, ensuring stocks, linen, basic equipment and stationery are available at all times
• Performs basic assessment for all patients attending the clinic and designs care which is specific and appropriate to individual needs. Assessment includes measurement of vital signs, height, and weight
• Confirms imaging and pathology reports and ensures these are present in CARE 2000 before patient is seen by the doctor
• Prepares patient for physician examination and acts as chaperone where necessary
• Maintains an orderly, efficient, and timely flow of patients
• Assists the physician with clinic procedures where applicable and performs basic tests such as Glucose test and urinalysis
• Proficiency in wound care
• Assesses patient and family education needs and provides appropriate teaching based on their needs
• Arranges for patients’ admission to the wards when necessary
• Ensures safety of special populations such as paediatric, the elderly, psychiatric and patients with various forms of disabilities
• Instructs patient and family regarding medications, investigations and follow up clinic appointments
• Demonstrate awareness of community resources available to patients and assists with referrals when necessary.
• Observes infection control practices and maintains a clean and safe work environment for staff and patients
• Maintains open communication with the patient and the multidisciplinary team in the clinics to ensure customer satisfaction
• Participates in data collection and monitoring of clinic’s quality indicators
• Is accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock, drugs and consumables
• Responsible for safe use of equipment through cleaning, storage, per shift checks of the inventory and timely reporting of non-functional equipment to the unit supervisor
• Ensure compliance with health and safety guidelines for staff and patients, reporting any accidents, incidents, hazards or equipment defects in accordance with laid down policies
• Participates in unit-based nursing education, quality improvement (QI) projects, Clinical Care Program Certification (CCPC), audits, spot checks and skill checks

Requirements:

• KRCHN /BScN from a recognized school of Nursing or University
• Current Licensure with the Nursing council of Kenya
• Certificate in Basic life support (BLS)
• Demonstrate evidence-based knowledge of current practices in Medical-Surgical nursing