Job Summary

To provide managerial support in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organisational decision making.

Job Purpose

• Develop a corporate sustainability and citizenship strategy
• Manage and oversee execution of strategies that support sustainability and citizenship agenda
• Communicate and coordinate with management, shareholders, customers, and employees to address sustainability and social impact issues.
• Support establishment and implementation of the Environmental and Social Sustainability Framework across the bank. 
• To manage and coordinate the in-country citizenship and community investment programmes, working closely with the AGL teams to ensure alignment to the RI’s strategy.

Key Accountabilities

Strategy Formulation & Implementation

• Develop the Sustainability and Citizenship strategy for the company aligned to the frameworks and policies we have signed up to and to the AGL Role in Society (RiS) strategy
• Ensure implementation of appropriate Group Sustainability Framework policies throughout various business units and continuous refinement
• Lead the strategic sustainability and citizenship mapping process for departments and functions
• Research on new sustainability thinking to match to the business needs and ensure that Absa stays ahead of the curve
• Collaborate with functional representatives and sustainability champions to manage citizenship and sustainability plans and strategies, execution timelines and deliverables
• Ensure quarterly reporting on progress of implementation of agreed sustainability and citizenship action plans.
• Enhancing the Banks environmental and social credentials and representing the approach and strategy to both internal and external audiences
• Identify and manage actual or potential reputational risks.
• Communicate the business value of sustainability citizenship activity, creating awareness regarding its importance and impact.
• Implement the community investment strategies and sustainability, aligned with the AGL brand, governance and reporting frameworks, driving market differentiation for the business.
• Design and oversee the implementation of employee engagement programs, for example fundraising and employee volunteering programs.
• Prepare and deliver reports on the performance of citizenship investment activity results across the business.

Partnerships and Stakeholder Management

• Build trusted and value adding partnerships, in a proactive and commercially astute manner to enhance our agenda locally, regionally, and even globally.
• Maintain relationships with the business community, government, regulators, and other key stakeholders
• Appraise and create meaningful and sustainable relationships with suppliers and related structures through meetings, stakeholder networking events and programme partnerships
• Manage and ensure that the reputation and image of Absa is protected at all time
• Development the partnership engagement framework for the team
• Lead the strategic partnership mapping process for the team to ensure mutuality
• Collaborate with the partners to ensure that the purpose agenda stays top of mind

Governance, Reporting and Strategic Programs

• Develop and constantly evaluate progress and status of implementation of formulated projects and programmes evaluating the return on investment
• Oversee the formulation, implementation and review of Absa’s sustainability and citizenship programme and projects aligned to RiS, SDGs, PRBs, UNGC among others
• Continuous engagement with the internal stakeholders to keep them abreast of Sustainability issues
• On behalf of Absa management oversee the development of the sustainable business report / sustainability report
• Manage and address all in-country and regional compliance requirements.
• Manage the embedding of all Head Office and regional governance policies and procedures for the function in the region including the Anti-Bribery and Corruption Policy requirements as well as the risk and controls for the directly held investment budget and employee programmes budget supported by AGL Citizenship
• Work closely with Finance and Reporting/Analyst to deliver regular governance reports for Leadership
• Embed and implement the monitoring and evaluation framework to understand and capture the social and business impact of both the sustainability and citizenship programmes

Thought Leadership and People Management

• Consistently monitor next frontier sustainability thinking, environment management and environment regulations of strategic interest and provide input on changes taking place in the industry
• Research on new areas that Absa can gain strategic advantage over its competitors
• Positioning of Absa’s sustainability portfolio locally and globally through contribution and participation fora to shape thought leadership in both sustainability and social impact
• Ensure that the team is exposed to trainings in the relevant skill area to enable them to discharge their duties adequately.
• Ensure that the team works in harmony to deliver the key objectives
• Undertake all talent management activities and routines that ensure a team that is continuously engaged, rewarded and developed
• Monitor the performance of all team members and support department head in providing on-going feedback

Role/ Person Specification

Education and experience required

• Business related Degree in Sustainability / Commerce and/International Relations or Environmental and Social Management, or equivalent NQF level 6 qualification or Higher.
• Experience in Sustainability (Environmental Risk and Social discipline, preferably in financial sector.
• Experience in a Citizenship or Community Investment role
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Knowledge and skills: (Maximum of 6)

• Ability to recognize and address overall Sustainability (environmental and social risks, implications and impacts:
• Thorough understanding and practical experience of Sustainability management and financial products.
• Extensive understanding of the environmental arena, including legislative (both existing and emergent), social and market developments, regarding environmental
• issues, technical issues, industry issues and the implications of all these
• developments for the bank’s customers, employees, stakeholders and shareholders.
• Membership and active participation in appropriate industry associations and bodies

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Job Summary

To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services.

Overall Job Purpose

The role primarily leads and support all Learning and Development management practices across the business in partnership with People Business Partners (PBP) and business leaders will deliver the full spectrum of Learning management practices as defined within Absa.  The role is accountable for the crafting of annual L&D Calendar in consultation with the business leaders, performance coaching, partnering with group to roll out learning, leadership, and talent development. 

The role leverages analysis of ongoing programs and development interventions to ensure quality at design, development, and delivery stages.  This role also engages with peers, relevant professionals, and institutions in the market and at Group to stay abreast with best-in-market practices that supports the maturity of a learning organization.

Main accountabilities and approximate time split

Learning and Leadership Development Implementation – 50%

• Creation of content, curriculum, e-learning, collateral, and other learning materials that will drive colleague behavior-change using various learning theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models.
• Development of L&D interventions and learning that incorporate overall business objectives such as the business’s financial goals and are aligned to the design and development standards at Absa.
• Development of interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standard
• Provides consulting support to PBPs when required, to identify Learning and Leadership needs through Performance consulting, to address people development needs required to meet business strategic objectives.
• Identify learning solutions and other non-learning issues relevant to business performance improvement and capability building.
• Undertake learning demand planning, delivery and Project manage the implementation of learning and leadership programmes in country.
• Facilitate learning and leadership programmes and team interventions.
• Provide advisory to business leaders, people managers and individual employees on skills development and career paths.
• Build leadership teams and People manager capabilities to own and drive the learning and leadership development agenda as a business priority and support progressive learning culture.
• Monitors L&D plans, solutions, vendors, and employee feedback to drive continual improvement.
• Aligns the learning agenda with the needs and directions of the Clusters/divisions.
• Support development and implementation of a digitally enabled Absa Group learning curriculum that caters to development of strategy-aligned and future-fit skills in individuals and teams across all levels of the organization.
• Support development of strategies and solutions to embed the tenets of a learning organization, a culture of self-driven and future-fit learning at Absa.
• Support coordination of a Learning Community of Practice and implementation of specialist and People Partner-focused interventions.
• Keeps informed of leading practices, monitor, and evaluate market trends in the Leadership development and Learning fields.
• Provide learning Subject Matter Expertise and advisory services to business and key stakeholders, including recommendation and development of innovative bespoke learning solutions and experiences.

Coaching – 30%

• Models’ best practices in learning and development activities to ensure maintenance of top-notch learning programs, which lead to high performance.
• Facilitate Performance Coaching sessions of Colleagues with PBPs and People managers as part of accelerating performance within the functions.
• Partner with PBPs to up skill people managers on performance coaching and best management practices.
• Advise People and Culture leadership on emerging Learning, Leadership development and Talent management thought leadership.

Reporting & Metrics – 10%

• Conduct current and ongoing strategic assessments of business-wide training and development programs and initiatives.
• Draw out trends and meaningful insights based on data analytics & modelling that will support desired business outcomes.
• Creation of testing and evaluation processes of the effectiveness of Learning programs.
• Evaluate the business impact of learning interventions
• Provide monthly Learning, Leadership and Talent development Analytics and insights to enable evaluation of process and inform management decision making in partnership with PX team.
• Manage and update Learning and Leadership Scorecard and tracker for the business to enable monitoring of performance against plan.
• Support analysis of pertinent statistical data to identify trends and developments related to full spectrum of learning and leadership development.  

Learning & Development Governance – 10%

• Ensure that the application of the learning and leadership Policy development Policy and ensures the business adheres to the Policy and process. 
• Review adverse risk assessments and provide recommendations to the Head of Leadership, Learning and Talent to approve or decline.
• Partner with the Head of Governance to manage any emerging risks, controls and maintain acceptable levels.
• Acts as the Learning and Leadership quality controller and maintain the standards at best practice within business units.
• Manage country Learning and Development budget, ensuring that spend is per plan.
• Participate in identifying and managing vendors for the delivery of L&D initiatives.
• Contribute to the enhancement of Group LLT policies by sharing regulatory, leaders and colleague feedback.

Technical Skills:

• General HR management
• Learning and Development Management Experience
• Content design, development and delivery experience for adult learning
• Broad talent management practices
• Assessment Centers end to end delivery

Competencies:

• Facilitation skills
• Customer excellence – service delivery
• Digital familiarity
• Effective communication
• Stakeholder engagement
• Analytical and critical thinking
• Influencing and negotiation

Knowledge and skills:

• Qualified facilitator
• Advanced knowledge of the Kenya labour laws especially Employment Act
• Benchmarking
• Human Capital technology.  Knowledge of Workday would be an added advantage
• Have progressive experience in learning and development management; strategic HR; change management, digital transformation and likely some experience from consulting and/or advisory roles in international contexts.
• A good understanding of the HR Policies, HR Services and procedures, and the HR governance framework

Education:

• University degree in business management, Human Resources
• CHRP Certification Kenya
• Learning design or similar will be an added advantage

Experience

• At least 4 years working experience in a learning and development capacity, in a high growth, large business setting. A suitable candidate will also have gathered his working experience working in a complex matrix set-up with diversified business departments.
• Proven and successful experience facilitating learning campaigns through instructional design concepts, adult learning concepts, and technology.
• Demonstrated successful experience leveraging technology in order to deliver training in new ways.
• Ability to identify performance improvement opportunities and gaps, conduct analyses, and develop solutions that will deliver the desired results through training programs.
• Strategic and creative thinker, detail and result oriented, be open and welcoming to change, be comfortable working in group settings, handle multiple projects and meet tight deadlines
• Ability to develop strong relationships with others and leverage those relationships across the business by influencing management to take up training programs that ultimately influence the overall performance of the business.
• End to end experience in talent management including talent identification, talent reviews and talent pool management
• Experience in managing LMS Systems (e.g Taleo, Workday , Oracle)

Preferred

• Project Management qualification
• Proficiency in Workday LMS
• Experience in end to end Project Management