Roles and responsibilities:

The key duties of the Business Operations Manager will include but not be limited to the following; Work very closely with the CEO and other team leaders by providing comprehensive support, coordination and communication at all levels.

1. Analyze and improve organizational processes, and work to improve quality, productivity, and efficiency

2. Assist with recruiting and staff training when necessary, and help promote a company culture that encourages morale and performance.

3. Manage staff and provide support by also introducing and implementing best practices across all teams

4. Build and manage partnerships strategic discussions, processes and retention

5. Perform quality controls and monitor team KPIs and portfolio growth across all markets

6. Develop, implement, and review operational policies and procedures as an ongoing concern.

7. Play a pivotal role in managing budgets, and employ cost effective strategies to protect company assets.

8. Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization. Including overseeing budgeting, petty cash, reporting, planning, and auditing.

Primary Roles & responsibilities

• Maintain accounts for the company and any subsidiaries or countries we operate as per international financial reporting standards (IFRS and IAS).

• Petty cash and administration management

• Perform month-end close activities, including preparation of journal entries and reconciliations for various balance sheet and income statement accounts

• Perform financial statement analysis and document meaningful explanations for fluctuations

• Performing risk management by analyzing the organization’s liabilities and investments

• Ensure all accounting processes are streamlined and in accordance with the respective jurisdiction.

• Liaise with external auditors to facilitate annual audits.

• Forecast monthly and quarterly cash requirements for the business and prepare periodic budgets for the different departments and any company activities or projects

• Provide strategic decision making based on accounting reporting to always ensure cost management and revenue optimization strategies 

• Collaborate with finance team for investor reporting, covenant compliance, budget variation, financial statements analysis 

• Reconcile transactions on the dashboard, mobile money statements and other statements and liaise with the Tech team to resolve any irregularities.

• Design, prepare and present monthly financial statement analysis suitable for Board-level or management presentations

• Liaise with all other business units to challenge the status quo, implement new ideas, investigate and implement more efficient solutions and treasury processes

Your skills and experience

• At least 2 years of relevant accounting experience, with at least 2 years with a high growth startup/company. 

• Lateral experiences within a corporate finance, investments & transactions, or comparable role will be favored.

• Excellent communication and presentation skills. 

• Advanced knowledge of online QuickBooks or other related accounting software or tools

• Sound analytical skills and advanced skills using Microsoft Excel.

• Strong understanding of IFRS

• Good understanding of local taxation in KE / prior experience dealing with KRA Audits/Requests

• Professional qualification: CPA or ACCA or CFA certified  or an equivalent certified

• Added advantage: experience in Fintech or East African Banking industry

• Added Advantage: Financial Advisory (Financial Institutions) at KPMG, PWC or EY

Primary Responsibilities:

• Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments.

• Able to respond to caller concerns and difficulties with a sense of empathy and understanding, but also able to firmly request that each borrower make his or her due payment or make some arrangements to begin paying off the delinquent account.

• Keeping our databases, dashboards and spreadsheets up-to-date with the status of the loan records.

• Being the bridge between the customer and Pezesha by seeking feedback from the customer and suggesting product and process improvements.

Skills, Qualifications and Experiences:

• At least 1 year of work experience in the collections department of a lending organisation Experience in a high-growth environment preferred.

• Excellent verbal and written communication and interpersonal skills are essential.

• Must be able to set up payment plans based on information provided by the borrower.

• Flexibility towards working hours as sometimes calls and visits may need to be done on weekends.

• High level of interpersonal maturity, hardworking, and professionalism.

• Excellent time management and personal organisation.

• Team player who demonstrates a positive attitude, energy, dedication to collaboration and patience and works with the highest levels of integrity.

• Comfortable and effective in managing and communicating with team members and stakeholders based remotely or in different timezones.

• Good MS Office skills.