Job Vacancies at Absa Bank Limited
Deadline of this Job: 31 August 2022
Overview
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s products and provision of excellent customer service.
Job Description
Accountability: Sales To Retail Customers Time Split 60%
â–ª Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
â–ª Have the ability through cross-sell to provide a full value-added offering to customers utilising multiple channels, including digital.
â–ª Provide direct "hands on" sales support through lead actioning and conversion of provide data sets.
â–ª Participate in specific product campaigns by ensuring that the products are explained to customers.
â–ª Agree, meet, and exceed targets for specific sales campaigns.
â–ª Maintain own sales performance statistics for management information usage through maintaining sales logs. Analyze sales achieved against targets agreed on a daily basis. Include action plans to address any shortfalls in sales.
â–ª Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
â–ª Refer to the appropriate area of delivery for specialist product help or advise (e.g., Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
â–ª Guide the customers through digital account opening process end to end and maintain the digital led relationship customer management. Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
▪ Check on assigned client’s profile for possible cross sell opportunities.
â–ª Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets deepen, customer relationship and drive business targets on account activation, win back and balance sheet growth.
Accountability: Customer Service Time Split 15 %
â–ª Have an understanding of all Retail and Business Banking products that could satisfy customer requirements
â–ª Own customer queries and complaints around digital account opening, loans, cash on call and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
â–ª Provide customers with accurate information on the banks products and services including disclosing all charges, terms and conditions.
â–ª Build relationships with internal service providers (Credit Operations) to ensure a quick turnaround time of escalated queries and complaints.
â–ª Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
Accountability: Operational Rigour, Compliance and Controls Time Split 15 %
"Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role."
â–ª Ensure accuracy of each new account application, loan document, Absa card application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
â–ª Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken.
â–ª Ensure adherence to the group service standards.
â–ª Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
â–ª Comply with general Absa operational risk & rigour requirements e.g., Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Accountability: Contribute to The Development Of The Team/Personal Development Time Split 10%
â–ª Share knowledge and experience with other Lead Generators in the team.
â–ª Provide cover for other Lead Generators in case of excessive workload or absence.
Branch Manager (Garissa and Nakuru) job at Absa Bank Limited
Deadline of this Job: 04 September 2022
Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches.
Job Description
PEOPLE MANAGEMENT
• Role holder is responsible for all sales staff within the Branch including the Lead Generators assigned to the Branch.
• Working with the operations Officers, Operations Managers and branch staff to achieve controls, sales & service through in-branch business development activities, effective Banking Hall management and providing feedback to the team.
• Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
• Discuss and finalise Performance Development Plans and ratings for all Sales staff in the branch.
• Determine and manage Training Needs Analysis and Succession plans for Sales staff in the branch, including relevant accreditation for each role.
• Manage all Branch staff attendance levels, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by operations Officer, and submit to HR for record keeping.
• Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Dismissals are signed off by the functional head as the Branch Manager is often the initiator in the case. Letters of warning are signed by the branch managers in cases where they do not act as the initiator. May delegate the task of initiating a disciplinary case to a Team Leader for less complex cases.
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.
• Create an empowering environment for branch staff, encouraging individual ownership and initiative.
• The Branch Manager will be responsible for ensuring that morning huddles are conducted daily.
BUSINESS MANAGEMENT
• Agree Sales targets and take accountability for the overall achievement of Retail performance objectives for the branch in terms of:
• Employee Satisfaction
• Customer experience
• Sales growth, income contribution and total balance sheet (assets and liabilities).
• Costs performance
• Risk and rigour management
• Provide input into the MTP and strategic plan for Retail
• Ensure that all Branch staff performance is at the prescribed productivity levels.
• Budget accountability:
• Responsible for achieving annual sales Balance sheet and Profit and loss targets as agreed with the Area Manager or Regional Manager. Monitoring of progress towards achieving targets is done on a monthly basis.
• The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
• Cost centre owner and can sign off on invoices and all payments, within overall annual cost budget as agreed with the Regional Manager.
• The role holder is responsible for strict cost management and must sign/approve all costs in their branch including reviewing all service provider quotations before work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of all the direct and indirect costs generated by the branch, including:
• Summaries of total overtime as provided by Team Leaders
• Equipment maintenance
• Stationary consumption/telephones etc.
• Sundry losses
• Staff costs
• Premises and utilities
• Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can authorize loans on appeal and approve release of deceased funds within predetermined limits.
• Brand, product and business proposition:
• Provide clear direction to branch staff on the Barclays Consumer business objectives, translating and prioritizing into business performance measures at branch level.
• Ensure that merchandising materials are displayed in accordance with guidelines.
• Brief staff on promotional and product launches; provide regular feedback on sales performance.
• Establish relationships with key clients or business influencers in the local area, including doing some client visits, entertainment within overall annual budget limits.
• Complete call reports for every customer visit and this should be filed for snap checks.
RIGOUR/COMPLIANCE
The role holder though not involved in daily operations, will be accountable for the Branch Control health
CUSTOMER SERVICE
• Role holder is accountable for ensuring that high customer service levels are maintained in the branch at all times.
• Review monthly query and complaint trend analysis as provided by the Team Leader and provide input to their action plans to prevent recurring issues.
• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
• Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and attempt to retain.
• Proactively drive implementation of service initiatives in the branch, including ongoing toolkit training during the morning huddles and evaluation of service measurements (e.g. touchpads) to plan specific actions for service improvement
ADMINISTRATION
• Direct management of Affluent customer Advisors in the Branch.
• Direct management of collection officers operating the Branch.
• Work closely with Operation officers and Operations Managers to ensure that there are no control lapses in the Branch.
• Ensure that sales governance principles are adhered to at all times when processing applications (Accuracy, quality. TCF etc)
• Give input on all Branch PD ratings
• The Branch Manager will be responsible for ensuring that all communication is effectively passed on to the branch staff.
• Role holder remains the final decision maker in the Branch.
CONTRIBUTION TO THE TEAM
• Provide cover for Branch Managers at other outlets when required.
• Provide honest, direct and constructive feedback to others.
• Deputize as and when required.
• Share knowledge experience and best practice with team members and other branch managers.
Education
Bachelor's Degree: Business, Commerce and Management Studies (Requir
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- Job Detail
Deadline of this Job: 31 August 2022
Overview
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s products and provision of excellent customer service.
Job Description
Accountability: Sales To Retail Customers Time Split 60%
â–ª Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
â–ª Have the ability through cross-sell to provide a full value-added offering to customers utilising multiple channels, including digital.
â–ª Provide direct "hands on" sales support through lead actioning and conversion of provide data sets.
â–ª Participate in specific product campaigns by ensuring that the products are explained to customers.
â–ª Agree, meet, and exceed targets for specific sales campaigns.
â–ª Maintain own sales performance statistics for management information usage through maintaining sales logs. Analyze sales achieved against targets agreed on a daily basis. Include action plans to address any shortfalls in sales.
â–ª Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
â–ª Refer to the appropriate area of delivery for specialist product help or advise (e.g., Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
â–ª Guide the customers through digital account opening process end to end and maintain the digital led relationship customer management. Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
▪ Check on assigned client’s profile for possible cross sell opportunities.
â–ª Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets deepen, customer relationship and drive business targets on account activation, win back and balance sheet growth.
Accountability: Customer Service Time Split 15 %
â–ª Have an understanding of all Retail and Business Banking products that could satisfy customer requirements
â–ª Own customer queries and complaints around digital account opening, loans, cash on call and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
â–ª Provide customers with accurate information on the banks products and services including disclosing all charges, terms and conditions.
â–ª Build relationships with internal service providers (Credit Operations) to ensure a quick turnaround time of escalated queries and complaints.
â–ª Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
Accountability: Operational Rigour, Compliance and Controls Time Split 15 %
"Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role."
â–ª Ensure accuracy of each new account application, loan document, Absa card application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
â–ª Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken.
â–ª Ensure adherence to the group service standards.
â–ª Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
â–ª Comply with general Absa operational risk & rigour requirements e.g., Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Accountability: Contribute to The Development Of The Team/Personal Development Time Split 10%
â–ª Share knowledge and experience with other Lead Generators in the team.
â–ª Provide cover for other Lead Generators in case of excessive workload or absence.
Branch Manager (Garissa and Nakuru) job at Absa Bank Limited
Deadline of this Job: 04 September 2022
Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches.
Job Description
PEOPLE MANAGEMENT
• Role holder is responsible for all sales staff within the Branch including the Lead Generators assigned to the Branch.
• Working with the operations Officers, Operations Managers and branch staff to achieve controls, sales & service through in-branch business development activities, effective Banking Hall management and providing feedback to the team.
• Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
• Discuss and finalise Performance Development Plans and ratings for all Sales staff in the branch.
• Determine and manage Training Needs Analysis and Succession plans for Sales staff in the branch, including relevant accreditation for each role.
• Manage all Branch staff attendance levels, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by operations Officer, and submit to HR for record keeping.
• Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Dismissals are signed off by the functional head as the Branch Manager is often the initiator in the case. Letters of warning are signed by the branch managers in cases where they do not act as the initiator. May delegate the task of initiating a disciplinary case to a Team Leader for less complex cases.
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.
• Create an empowering environment for branch staff, encouraging individual ownership and initiative.
• The Branch Manager will be responsible for ensuring that morning huddles are conducted daily.
BUSINESS MANAGEMENT
• Agree Sales targets and take accountability for the overall achievement of Retail performance objectives for the branch in terms of:
• Employee Satisfaction
• Customer experience
• Sales growth, income contribution and total balance sheet (assets and liabilities).
• Costs performance
• Risk and rigour management
• Provide input into the MTP and strategic plan for Retail
• Ensure that all Branch staff performance is at the prescribed productivity levels.
• Budget accountability:
• Responsible for achieving annual sales Balance sheet and Profit and loss targets as agreed with the Area Manager or Regional Manager. Monitoring of progress towards achieving targets is done on a monthly basis.
• The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
• Cost centre owner and can sign off on invoices and all payments, within overall annual cost budget as agreed with the Regional Manager.
• The role holder is responsible for strict cost management and must sign/approve all costs in their branch including reviewing all service provider quotations before work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of all the direct and indirect costs generated by the branch, including:
• Summaries of total overtime as provided by Team Leaders
• Equipment maintenance
• Stationary consumption/telephones etc.
• Sundry losses
• Staff costs
• Premises and utilities
• Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can authorize loans on appeal and approve release of deceased funds within predetermined limits.
• Brand, product and business proposition:
• Provide clear direction to branch staff on the Barclays Consumer business objectives, translating and prioritizing into business performance measures at branch level.
• Ensure that merchandising materials are displayed in accordance with guidelines.
• Brief staff on promotional and product launches; provide regular feedback on sales performance.
• Establish relationships with key clients or business influencers in the local area, including doing some client visits, entertainment within overall annual budget limits.
• Complete call reports for every customer visit and this should be filed for snap checks.
RIGOUR/COMPLIANCE
The role holder though not involved in daily operations, will be accountable for the Branch Control health
CUSTOMER SERVICE
• Role holder is accountable for ensuring that high customer service levels are maintained in the branch at all times.
• Review monthly query and complaint trend analysis as provided by the Team Leader and provide input to their action plans to prevent recurring issues.
• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
• Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and attempt to retain.
• Proactively drive implementation of service initiatives in the branch, including ongoing toolkit training during the morning huddles and evaluation of service measurements (e.g. touchpads) to plan specific actions for service improvement
ADMINISTRATION
• Direct management of Affluent customer Advisors in the Branch.
• Direct management of collection officers operating the Branch.
• Work closely with Operation officers and Operations Managers to ensure that there are no control lapses in the Branch.
• Ensure that sales governance principles are adhered to at all times when processing applications (Accuracy, quality. TCF etc)
• Give input on all Branch PD ratings
• The Branch Manager will be responsible for ensuring that all communication is effectively passed on to the branch staff.
• Role holder remains the final decision maker in the Branch.
CONTRIBUTION TO THE TEAM
• Provide cover for Branch Managers at other outlets when required.
• Provide honest, direct and constructive feedback to others.
• Deputize as and when required.
• Share knowledge experience and best practice with team members and other branch managers.
Education
Bachelor's Degree: Business, Commerce and Management Studies (Requir
Job Info
Job Category:
Several Jobs in one Advert jobs in Kenya
Job Type:
Full-time
Deadline of this Job: 04 September 2022
Duty Station: Several Locations
Posted:
23-08-2022
No of Jobs:
2
Start Publishing:
23-08-2022
Stop Publishing (Put date of 2030):
23-08-2065
Apply Now
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