PURPOSE OF THE JOB:

The job holder is responsible for delivering growth and underwriting profitability through proper selection and adequate pricing of risks. They will also ensure that the underwriting operations are in strict adherence to the company’s customer service charter.

PRINCIPAL ACCOUNTABILITIES

Strategic Role

• Prepare Departmental strategic objectives and initiatives and implementation plan within the department in line with corporate goals.
• Supervise the Underwriting team with a view to ensuring achievement of departmental objectives and eventually Company objectives in line with the strategic plan.
• Establish an efficient renewal process to achieve the set turnaround time for issuance of renewal notices and deliver the desired retention and directly negotiate major corporate renewals to ensure business retention.
• Provide leadership to the underwriting team through training and staff motivation to achieve the underwriting objectives.
• Provide technical expertise on rates review depending on specific class loss ratio to improve performance and manage loss ratio.
• Prepare departmental budget and ensure adherence and minimization of expenditure to manage costs.
• Developing the relationship with existing clients, intermediaries and financial institutions to ensure continued business growth.
• Collect relevant information and feedback from the market to be incorporated in innovation of new products to meet the changing clients’ needs and wide range of products.

Operational Excellence

• Prepare, circulate and regularly update underwriting guidelines to be followed every year.
• Review the risks accepted in the company to ensure that they are within the set underwriting guidelines and are covered under the reinsurance programmed.
• Establish a proper documentation of risks and timely issuance of certificates, debits, policy documents and endorsements.
• Provide guidance to underwriting staff and branch underwriters on various enquiries for risk acceptance.
• Establish Risk surveys and ensure are conducted for major risks and the implementation of improvement/ recommendations provided to minimize risk exposure.
• Setting up authority levels in the department and ensuring adherence to set levels.
• Facilitate continuous audit of all systems and procedures are carried out and data audit for integrity and correctness at all times

Reports and Compliance

• Monitor compliance with the regulatory requirements and all regulatory bodies is IRA, AKI.
• Annual review of documentation to ensure they meet the standard of business lines in line with policy terms and conditions.
• Participate in management meeting, projects and committees as assigned and prepare underwriting reports to support management decision.

Staff Management and Performance Management

• Conduct as per company guideline performance management process from setting key performance indicators with staff in the department, review of performance, continuous coaching and mentoring in the department.
• Any other duty assigned from time to time.

KNOWLEDGE AND EXPERIENCE

Qualifications:

Minimum Academic Qualifications

• A Bachelor’s degree in Commerce/Business/Economics from a recognized University.

Professional Qualifications

• Diploma in Insurance (ACII / AIIK)
• Member of relevant professional body

Experience:

• Seven (7) years relevant working experience, three (3) of which should have been at manager level and above in a similar role.

Knowledge

• Understanding of insurance industry

SKILLS AND COMPETENCIES

• Strategic thinking
• Motivational skills
• Decision making
• Persuasion & negotiation skills
• Innovation skills
• Results oriented
• Leadership
• Emotional intelligence
• Analytical thinking
• People development
• Networking
• Ethical
• Entrepreneurship mind

JOB PURPOSE

The job holder is responsible for reviewing the risks and underwrite profitable business through preparation of policy documents whilst ensuring all business processes are adhered to as per set guidelines to enable the company meets its objectives through the acquisition, retention and service to clients.

PRINCIPAL ACCOUNTABILITIES

Underwriting Role

• Establish proper documentation of risks and timely issuance of certificates, debits, policy documents and endorsements.
• Establish efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate
• Issuing and revising of quotes to intermediaries within recommended guidelines and follow up to ensure business closure
• Reconciliation of client accounts to reflect the business booked status on monthly basis
• Preparation and issuance of Renewal notices sixty dates before renewal date
• Check debt form filled in case of credit according to the company credit policy
• Prepare and issue cancellation notices in case of non-payment of premium for specified covers
• Provide advisory services to claims department on excesses, deductibles, and clauses applicable in case of a claim
• Confirmation of covers, issue and approve quotations up to 50% of the treaty limit
• Appoint property & vehicle valuers where necessary
• Issue motor new business policy documents and renewal schedules
• Execute bonds as per the set authority limits
• Monitor approval and dispatch of renewal and extra endorsements schedules

Customer Service Role

• Monitoring clients queries and ensuring they are addressed, and correct quotation are provided within the set timelines and authority levels.
• Follow up on premium collection from clients and ensure debited within the month.
• Prepare and follow up premium refund in case of overpayment or cancellation from clients.
• On a need basis carry out client visit with intermediaries for technical support and product presentation.

KNOWLEDGE AND EXPERIENCE

Qualifications:

Minimum Academic Qualifications

• A Bachelor’s degree in Commerce/Business/Economics or a relevant degree.

Professional Qualifications

• Diploma in Insurance

Experience:

• One (1) year relevant working experience

Knowledge

• Understanding of insurance industry

SKILLS AND COMPETENCIES

• Customer Oriented
• Interpersonal skills
• Team player
• Accuracy
• Adaptability
• Commitment & dedication
• Planning & organizational skills
• Ethical
• Confidence
• Reliability
• Keen to details