Job Description

Reporting to the Head of Business Growth, the role holder will be responsible for business development & growth of the Small & Medium Enterprises (SME) portfolio by working closely with Senior Management, Leadership Team, Branch Management teams, Credit and other stakeholders in the Bank.

• Development and Implementation of the SME business strategy in line with the Bank’s overall strategy and business growth plan.
• Working closely with stakeholders in Senior Management, Leadership Team, Branch Management teams and Credit to increase market share of the SME segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
• Driving sales through effective leadership, guidance and performance management process within the branch network and relationships.
• Working directly with Branches and SME officers to drive account utilization and hence cheap and stable deposits.
• Identification and capitalizing on new market opportunities to expand presence, competitiveness and profitability through proactively selling of products and services.
•   Improving the business environment and raising the profile for the SME business segment in the Bank.
• Establishing profitable banking relationships with SME clients by providing high quality banking and other financial services to SMEs where the Bank operates.
• Advise the Bank on SME market analysis and segmentation with regards to SME financial products, SME credit Risk evaluation processes, loan monitoring, collections and debt recovery procedures.
• In liaison with other stakeholders, ensure quality portfolio by effective identification of risks and their mitigations.
• Representing the Bank and business unit in forums, meetings and fast track the implementation of the relevant agreed action points.
• Any other duties that may be assigned by the supervisor

Job Description

The job holder will be responsible for institutional banking and high end deposit mobilization, offering leadership to other Relationship Managers and officers. He/she is expected to aggressively drive the growth targets by identifying, developing and maintaining profitable relationships with customers.

• Manage and lead the relationship team in achieving/ surpassing the set business targets
• Provide superior level of customer relationship management and promote the sales and service culture. 
• Manage and offer leadership to the relationship team.
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
• Lead in optimal utilization of people, financial and technical resources within the team
• Chair the relationship management meetings.
• Promotion of Faulu’s brand visibility and image:  participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Ensure SMART target setting, monitoring and timely submission of both target &appraisal documents within set timelines.