This role will be responsible for the supervision, training , communication and providing support to the franchisee’s on a day to day basis, including actual field visits.

Responsibilities are as follows:-

1. Meet sales and margin target for each franchise shop.
2. Manage atleast 16 franchise shops.
3. Ensure each franchise shop is compliant to Mwingi policies and procedures
4. Ensure the franchisee is conducting spot checks ever day.
5. Ensure the franchisee is sending cash for the previous day sales in full, every day.
6. Follow up with finance department to ensure all cash is banked and reconciled per franchise shop
7. Support the franchisee in sales management and training.
8. Support the franchisee in product display, merchandising and promotions.
9. Support in continuous price and product mix review per franchise shop.
10. In liason with the franchise, seek feedback on areas of improvement on a continuous basis.
11. Find the root cause and escalate any non-compliant franchisee’s to franchise manager.
12. Act as first point of contact to franchisee, have an open door communication policy, ensure all franchisee’s are well motivated and their grievances handled on a fairly and timely manner through the HR Department.
13. Perform field visits as needed.
14. Any other duty as requested by management.

Qualifications of a franchise officer.

• Must have a Degree in business related studies.
• Must have at least three years experience in sales and shop management background.
• Excellent time management skills
• Good report writing skills
• Computer literate
• Entreprenuerial skills
• Good communication skills and fluency in English and Swahili
• Proper financial management skills
• Good shop layout skills
• Proper negotiation skills
• Be willing to work for a start up, ability to run a business on lean costs
• Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.

Ensure sales and gross profit targets in wholesale business are achieved. All MWINGI routes are located in deep rural areas and we sell FMCGs, mainly food items.

Responsibilities

• Sell to end retailers and end consumers and issue detailed analysis of the performance of each route in terms of sales and gross profit after every trip.
• Regular market price analysis to ensure MWINGI adapts its prices in time.
• Identify opportunities for growth and sales channels to achieve better overall performance of our units of sale.
• Ensure all sales cash are banked and all stocks balance as per the system stocks.
• Evaluate and analyse types of customers who shop at the MWINGI wholesale, basket value, the occasion they shop for, the brand they prefer, price consciousness, packing size preferred etc.
• Ensure to concentrate on fast moving stock and to limit the number of slow moving SKUs to ensure the company runs on lean processes and costs.
• Ensure implementation of FIFO policy and minimize expiries of goods.

Job Requirements

• Knowledge in FMCG industry
• Able to sell do sell through POS
• Able to influence sales from retailers and other customers
• Inventory management skills
• Cash management skills
• Willing to travel

Education Qualifications

• Must have a degree or diploma in any business related course
• Must have atleast 3 years working experience in sales.

Personal Attributes

• Highly motivated and ability to work in remote areas with rough and tough terrains
• Excellent communication skills both verbal and written skills
• Well organized
• Great at time management
• Able to work in a fast-paced environment