Key Responsibilities:

Grade Level-13

Sponsorship operations correspondence management

• Print and process Gift Notifications (GNs) weekly as per the partnership standards and Support Office Requirements.
• Process correspondences in SSUI including Introductory Letters (IL). Sponsors Letters (SL) and Electronic Letters (EL) and Birthday Cards and correctly capture the details of the gifts contained in the parcel.
• Prepare bi-weekly GN reconciliation reports and share with the Senior Manager- Sponsorship Operations.
• Identify child ID for unnamed sponsor mails through sponsorship data base search, key in the details in SSUI and dispatch the parcels to the respective APs.
• Handle Support Office and Sponsors queries for APs assigned to you.
• Provide APR quality reviews for APs assigned to you.

Monitoring

• Follow up with APs to submit information on RC & families affected by emergencies.
• Conduct monitoring visits to the APs and report management issues which require follow up actions.
• Review Annual Progress Reports and Christmas Cards for APs to ensure quality and timeliness.
• Support field teams adhere to Sponsorship business processes & standards.
• Support in Monitoring the utilization of   Community GNs

Documentation and Reporting

• Review birthday bounce back reports from APs.
• Review APR photos & project information from the APs.
• Prepare monthly reconciled GN reports and share with APs and Support Offices as appropriate
• Reconcile GNs Quarterly with APs and Support Offices.
• Ensure proper filing of GNs and other correspondence back-ups at National Office (NO)
• Support in registration of RCs during start of new APs.
• Support development of sponsorship MMR and provide data for CWB Annual Report
• Support the implementation of horizon 3.0 sponsorship module

Capacity Building

• Support  to train NO, Regional and AP staff on sponsorship processes such as Annual Progress Reports (APRs), Christmas Cards (CC), GC initiatives
• Support regional and ADP staff training on Sponsorship Basic Training (SBT), Peer review, TFE,  and Most Significant Change stories, Sponsorship 2.0 products -(Child Greeting Videos (CGVs), Child Greeting photo(CGP), Child update photo(CUP), Child Update Video(CUV) Children Special Moments Videos (CSMVs), Community Introductory Videos (YIVs), Community Update Photos (CUP) Single STEP & new) Global Center initiated trainings.
• Support orientation of new staff in sponsorship department.

Other

• Perform any other lawful duties as may be assigned by supervisor or designee from time to time.
• Lead/participate in Devotions as required

Required Qualifications,Skills,Experience and Competencies

• The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University.
• At least 3 years continuous working experience, of which 2 must be in in Sponsorship related field.
• The position holder must be a result orientated individual who can manage and satisfy multiple, donor and other stakeholder demands.
• Computer proficiency including Microsoft office (Word, Excel, power point, Good understanding of Sponsorship operations
• Good coordination skills
• Must have basic IT skills
• Proficiency in written and spoken English.
• Good interpersonal and organizational skills
• Community development skills
• Photography and Videography skills
• Good analytical skills

Key Responsibilities:

Grade Level:14

Learning and Development

• In Liaison with the People and Culture Office, co-ordinate all Sponsorship training programs for Sponsorship staff in WVK to enhance their skills to effectively implement Sponsorship operations.
• Provide support for the successful roll out of all Sponsorship program elements  and  sponsorship initiatives in WVK
• Impart appropriate coaching to Sponsorship staff and other technical project officers. in order to equip, motivate and empower them as per the(SOIs)
• Support periodic sponsorship trainings (e.g. Transformed Field Environment (TFE), Sponsorship Based Training (SBT 2), Sponsorship 2.0, Sponsorship in Programming (SIP), Sponsorship Single User Interface (SSUI), horizon 3 etc.).
• Conduct sponsorship management orientation for NO and Regional staff.
• Support Training of AP staff on Sponsorship 2.0 ProductionCoordinate Chosen events within World Vision Kenya.

Management support

• Assist Sponsorship Team Leader in Coordination and Supervision of day to day sponsorship operations at NO.
• Generate and Analyze GNOD and other Sponsorship reports for management decision making
• Support  in the review of new erea Programs(AP) Assessment and Design Documents
• Represent Sponsorship Department in SMT in the absence of Sponsorship Team Leader
• Generate, Analyze and Share with Regional Managers Mid and end Month Standard Operating Indicators ( SOI) reports.
• Conduct partnering for performance with the direct reports
• Supervise temporary staff, Casuals and Attaches assigned to Sponsorship department.

Stakeholder Engagement

• Facilitate SO and sponsor engagement
• Provide linkages between the Support Offices and the WVK Area Programmes
• Coordinate the NO sponsorship team to ensure timely responses to SOs and sponsor queries
• Ensure quality technical representation with EARO, GC and other sponsorship NGOs, Government and other stakeholders.
• Facilitate integration with other TPs for technical backstopping on well-being issues – health, education and Child Protection and Participation
• Support local level partnering for sponsorship management and Child Well Being (CWB) through regular training.
• Coordinate Sponsor Visits from Support Offices.
• Coordinate timely renewal of MOUs with LIs

Reporting and Documentation

• Develop sponsorship Monthly Management Reports (MMR) and provide data for CWB Annual Report
• Consolidate monitoring reports (SSUI/horizon etc.)
• Review AP Semi- Annual and Annual reports
• Assess and document capacity gaps and build the capacity of the relevant staff appropriately.Conduct continuous evaluations to determine the impact of the trainings and return on investment.
• Conduct periodic monitoring visits to  the APs

Technical Support

• Support consolidation of   best sponsorship practices in the APs
• Ensure establishment of quality assurance systems and contextualized business processes, in all the APs for data integrity, active RC monitoring and timely reporting.
• Provide technical support to ensure alignment with Partnership Sponsorship standards.
• Support implementation of sponsorship in programming.
• Support the implementation of horizon 3.0 and any other sponsorship modules.

Program Design, Monitoring & Evaluation

• Provide technical support on sponsorship issues during start of new APs and to transitioning APs
• Support in the utilization of the standardized Registered Children(RC) monitoring tools in l APs
• Verify quality of design documents to ensure sponsorship data is included in determining interventions to address gaps in CWB among the RC.
• Contribute to  baseline/ evaluation planning
• Generate, analyse and interpret Sponsorship data for utilization by management.
• Coordinate monitoring visits to the APs

Others

• Perform any other lawful duties as may be assigned by supervisor or designee from time to time.
• Participate and contribute in committees and task forces  as appointed Lead /participate in Devotions as required

Required Qualifications,Skills,Experience and Competencies

• The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University.
• At least 5 years’ experience in community development work, out of which 3 must be in in Sponsorship related field.
• Budget management skills.
• Programming experience
• Stakeholder engagement experience – sponsors, donors, other departments, internal and external
• Computer proficiency including Microsoft office (Word, Excel, power point), and Lotus Notes
• Capacity building experience
• Coordination experience
• Excellent analytical thinking and problem-solving skills with the capacity to analyse sponsorship reports to inform management decision-making. 
• Excellent relations management abilities. Ability to relate to people at all levels internally and externally
• Programming skills
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
• Good interpersonal, organizational and management skills
• The position holder must be a result-orientated leader who can manage and satisfy multiple, donor and other stakeholder demands.
• Excellent understanding of Sponsorship business processes
• Demonstrated training, facilitation, mobilization and coordination skills at both community and organization level