As a member of the Fairmont The Norfolk Stewarding Team, you are essential to the success of the Food and Beverage operation. Our team is passionate about developing innovative, focused, and thoughtful individuals that will use a guest-focused approach in all applications of their job functions. Together, we shape an environment that cultivates talent and growth. Our culture distinguishes the quality of our services and offerings in the world’s ever changing hospitality landscape. We are part of an evolution where every detail matters, especially in our interactions. We pledge to be an inspiration to others, in our drive to being the best versions of ourselves in everything we do. Your dynamic attention to detail, focus, and enthusiasm will make our guests feel unique and valued.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment
• Operation of dish machines for washing all hotel dishes include chinaware, glassware and flatware
• Maintain a hygienic working environment in accordance with Health Department regulations, Brand and Departmental Standards.  

Your experience and skills include:

• Passionate about maintaining a clean and safe working environment
• Understanding of food safety and hygiene
• Ability to perform job specifications with attention to detail, speed and accuracy 

At Fairmont The Norfolk, exceptional service and flavors are the hallmarks of every dining experience. As Assistant Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure the venue is both a preferred dining destination and workplace.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
• Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
• Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
• Supervise and support employees while ensuring service standards are maintained
• Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
• Exhibits an entrepreneurial attitude towards the restaurant’s operation
• Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
• Responsible for scheduling and daily payroll reporting
• Ensure constant focus on the venue's goal
• Assist to ensure the venue is managing within set budget guidelines
• Ensure cleanliness and safety of the venue
• Act as a liaison between venue staff and other departments
• Ensure department holds regular communication meetings
• Perform line duties as required
• Working in a very fast pace environment
• Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
• Excellent beverage and wine knowledge is required
• Previous point of sale system experience required
• Experience with Unionized environment an asset
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

The Bartender ensures that the bar attached to him/her is clean and tidily arranged and beverage cost is low.  She/ He reports directly to the Outlet Manager and to undertake full responsibility of bar stock and service as requested by the Supervisors.  Thorough knowledge of the products of the certain bar and specialties and service required.  She/ He is aware of the beverage incentive of the outlet inclusive of the drive to achieve absolute beverage excellent as required.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Good knowledge of the drink prices, bottle prices and all beverage policies. 
• Able to mix all the international cocktails as well as the cocktails in the hotel.
• Maintain the highest standard of drink preparation and ensure that every aspect of a drink is carefully looked after.
• Able to handle complaints efficiently and report all complaints to his Supervisors. 
• Able to recommend and push for beverage sales.
• Check that all hard liquors are kept and locked.
• Always comply with the Hotel’s policy and standard of service.
• Always utilise the standard jigger when pouring liquor.
• Attend daily roll calls.
• Attend all meetings concerning certain outlet’s as instructed by the Supervisors.
• Clean the bar outlet on a daily basis for an excellent working condition using the inspection checklist.
• Conduct herself/himself in a manner expected of a bartender and member of the F&B, gaining the respect of his fellow workers.
• Do cashiering whenever required.
• Take food order and serve food in any outlet that you are attached.
• Able to use the computer for requisition of beverage stocks.
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

Your experience and skills include:

• skilled in Bar service and supervision with the ability to work in a multicultural and diverse environment
• penchant for customer service and effectively manage guest complaints
• ability to train and manage a dynamic team
• excellent English communication skills; both verbal and written
• minimum 2 years supervisory or team leader experience in a hotel environment is essential
• knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:             

• Responsible for the production of all pastries, cakes, cold/hot desserts, toppings for the pastry shop as well as other outlets.
• To prepare production charts of all the bakery and pastry items and monitor them from time to time.
• Ensure to exceed guest expectations in quality and service of the food products.
• Supervise the preparation and production of all bakery products.
• Ensure that all HACCP procedures are followed and clear records are maintained at all the times.

Your experience and skills include:

• Adhere to Fairmont Appearance & Grooming Guidelines
• Two to Four Years of Previous Experience in a Pastry Production Kitchen and/or Restaurant Experience 
• Diploma Certification in a Culinary discipline an asset 
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Passionate about F&B? As a Waiter, you will work with your team to create unforgettable experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Welcomes the guests and ensures they are attended to i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal

Your experience and skills include:

• Excellent reading, writing and oral proficiency in English
• Computer knowledge (Microsoft Excel, Word, PowerPoint) 
• Eagerness to learn and share knowledge with the Team
• A positive, energetic and motivated personality and professional attitude
• Must be well-presented and professionally groomed at all times
• A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader with positivity
• Strong interpersonal and communication skills
• Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and understanding
• Use professional verbal language and body language at all times
• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

We are looking for a dynamic, forward-thinking and proactive Demi Chef De Partie  responsible for assisting the Executive Sous Chef and Sous Chef in managing the culinary operation and ensuring that all culinary and stewarding activities are completely aligned with the local and international safety and HACCP regulations as well as values and strategy of the Hotel.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Sous Chef responsibilities and essential job functions of a Demi CDP include but are not limited to the following:             

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Ensure all kitchen Colleagues are aware of standards and expectations
• Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage

Your experience and skills include:

• You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
• We give you the opportunity to reach your goals and be at your personal best.

While we hire for talent and train the skills, it helps if you have:

• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent an asset
• Diploma Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team