Summary
Date Posted: Tuesday, April 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
JOB OBJECTIVE
To provide technical assistance to end users of the Learning Management System (LMS)

DUTIES AND RESPONSIBILITIES:
• First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
• Manage entities in the LMS (users, activities and resources, plugin configurations, calendar management, etc.) as per given instructions.
• Set–up and configure new courses in the LMS as per instructions and relevant requirements.
• Monitoring of course elements as instructed.
• Create online course content using authoring tools as per instructions.
• Support online course content development and update course content on the LMS as instructed.
• Escalate technical bugs and other system issues from identification through resolution.
• Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage.
• Maintain the integrity of all data on the LMS
• Any other duties that may be assigned by the Distance Learning Administrator.

QUALIFICATIONS AND EXPERIENCE
• Candidate must be a citizen of Kenya.
• Bachelor’s Degree in Information Technology, Computer Science, Instructional Design or related area from a recognized university.
• Experience with Microsoft Office Suite.
• Experience with Google Workspace.
• Ability to use web–based applications.
• Excellent communication and interpersonal skills.
• Excellent time management skills.
• Client orientation

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested candidates who meet the above requirements should submit an application letter, a detailed CV (include two referees), academic certificates, a clear copy of your Kenya National ID and iTax certificate via email to hrjobs@kca.ac.ke by 19th April 2022
Head of Human Resources,
KCA University,
P.0. Box 56808-00200, Nairobi, Kenya
Website: www.kca.ac.ke
Subject of your email should read: INTERN – DISTANCE LEARNING DEPARTMENT

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