Summary
Date Posted: Saturday, February 04, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Brief Description
Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade - H10

Detailed Description
Principal Accountabilities (KEY Performance areas):
Accountability (Responsibility)
• Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
• Conduct a Training Needs Analysis to address training gaps.
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
• Evaluate programs to be outsourced to ensure relevance to the organization.
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements
Knowledge and Experience Qualification (Minimum)
• Bachelor’s degree
• IATA Travel and Tourism Foundation Diploma
• IATA Travel and Tourism Consultant Diploma
• ALTEA Central Reservations System certificate.

Additional Qualifications
• Instructional Techniques
• Instructional Design
• Training of trainers course (TOT)

Years of Experience (Minimum)
• 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role.
• Other Skills

Excellent communication, interpersonal and presentation skills
Leading self
Instructional design and delivery skills
Motivational skills
Proficiency in MS Office productivity skills


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

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