Summary
Date Posted: Monday, August 10, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
LC Waikiki’s journey started in France in 1985, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki MaÄŸazacılık Hizmetleri Ticaret A.Åž. Today LC Waikiki trades in 506 stores in 23 countries, with the company’s philosophy that "Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. LC Waikiki, which was selected as Turkey’s "Favorite Company in the Ready-to-Wear Industry of 2013” was actually established in 1988 by the Dizdar family from Safranbolu, and the Küçük and Kısacık families from Malatya. There are nearly 3000 people working at LC Waikiki’s corporate office, more than 24,000 people in Turkey and abroad, with more than 500 job positions throught the company. .

Job Description:
• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Specific Competencies:
• Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication

Requirements:
• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:
• Fluent in English (both written and verbal)
• Preferably MCSA (Microsoft Certified Solutions Associate) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server

Job Education Experience: Not Specified

Work Hours: 8

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