Summary
Date Posted: Saturday, February 04, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Key responsibilities
• Provide level one helpdesk support to clients via Jira and Tiger paw ticketing systems and, if necessary, follow up over the phone and via ConnectWise.
• Troubleshoot and support Windows and Mac OS users.
• Install and troubleshoot printer-related issues.
• Create and maintain user accounts in the AD and O365.
• Help in installing applications and giving end-user access to systems.
• Watch over and take care of any unassigned queues in the ticketing system.
• Utilize preset service levels to close tickets.
• Study, identify, and diagnose flaws and symptoms using standard methods and procedures to restore service and user equipment.
• Carry out additional tasks as needed.

Key competencies/skills
• Strong practical expertise with Active Directory.
• Technical support experience in a fast-paced, constantly changing workplace.
• Experience working with ticketing systems such as Tiger Paw, Jira, and Freshdesk.
• Experience in end-user support using tools such as Comodo and ConnectWise.
• Excellent communication and customer service abilities.
• Support experience for an environment with Windows, Linux, and Mac Operating Systems.
• The ability to communicate technical knowledge to business units without technical expertise.

Required Qualifications & Experience
• 1-2 years experience in a fast-paced IT support environment.
• Bachelor's degree, preferably in IT and Computer Science or equivalent.
• Good communication and documentation skills.
• Strong software knowledge.
• Readiness to work in flexible hours (day or night shifts).


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to TheJitu.com on thejitu.com to apply


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