Summary
Date Posted: Saturday, September 18, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

SUMMARY BACKGROUND iProcure is a supply chain platform operating in East Africa that distribution services to clients that want to deliver essential products and other value adding services to retailers and consumers in rural Africa.
The Customer Service Representative/trainer will act in front lining the recruitment, training, maintenance of the iPos Retail management platform, while supporting in maintaining and growing a base of trusted retailers, provide information and resolve any emerging problems that clients might face with accuracy and efficiency.
He/she will ensure excellent sales capabilities, outstanding customer service standards, efficient response to customer’s enquiries and ability to maintain high customer satisfaction, while reporting about customer satisfaction and service delivery.
The iPos Trainer will be working closely with iProcure Innovation team, by supporting the implementation of the iPos overall project.

PRIMARY RESPONSIBILITIES:
• Profile and generates leads for iPos clients in the country
• Pitch iPos value proposition to new clients
• Ensure accurate clients profiling and minimize customer attrition
• Work closely with Partners and stakeholders in the value chain to generate correct customer pipelines and profiling
• Ensure smooth and effective handover of newly recruited customers. Collaborate with the team to ensure continuous client follow up and user maintenance'
• Ensure successful platform installation and system setup of system at client premise, follow up training activities
• Ensure impeccable customer management, timely visits and customer account maintenance after training
• Actively work towards ensure high customer retention rate
• Actively respond and handles all technical challenges
• Build and maintain a sustainable relationships and customers’ needs, gain trust and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Communicate effectively in conveying the right message to the client, be persuasive and able to adjust to fit the audience, ask the right questions to accurately analyze the situation
• Respond effectively to the requests and positions of the others
• Works cooperatively with others across the organization to achieve shared objectives
• Ability to evaluate pros and cons, risk and opportunities and communicate about it to supervisor
• Ability to gain and build a solid relationship towards ensuring customer trust, ability to introduce always new ways of building value for customer retention
• multitask, prioritize, and manage time efficiently

Commencement date: immediate


Work Hours: 8

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Job application procedure

Please send your CV to hr@iprocu.re  on or before
22nd of September 2021


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