Summary
Date Posted: Monday, July 12, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Qualifications
• A degree in Computer Science or equivalent education from a recognized institution.
• IT support and experience in customer service of 1 year
• Ability to explain technical issues to non-technical users
• Any Certification is an added advantage
• Ability to work long hours in the evenings and over weekends

Responsibilities
• Providing first-line technical support, answering support queries via phone, email, and in-person
• Support users in the use of computer equipment, MS Dynamics, and Office applications
• Initiating user rights changes or system setups as per request.
• Participating in the testing of applications
• Installing and configuring computer hardware, operating systems, and applications.
• Carrying out routine software and hardware maintenance
• Servicing and fixing ICT equipment.
• Troubleshooting system and network problems, diagnosing and resolving software/hardware
• Liaising with ICT staff and help in establishing ICT user support knowledge
• Tracking work in progress, recording issues, and solutions.
• Assisting the Head of ICT with the implementation of projects as required.

Key competencies
• Good communication and presentation skills – both verbal and written
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Help Desk service skills

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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Job application procedure
Send CVs to careers@harleysltd.com.

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