Summary
Date Posted: Thursday, October 28, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
The ICT Clerk will be reporting to the System Administrator. The ICT clerk will be responsible for providing first line help desk support to Sacco Employees.

Responsibilities
• Customer service
• Participating in the formulation and implementation of ICT Policies;
• Overseeing the SACCO network
• Implementation database administration and data backups
• user support including end-user training analysis and resolving their problems
• Oversee general data integrity and performance tuning of the system
• Install and configure new software/hardware and systems
• To determine the impact of new installations and existing system
• Protect the integrity, security and performance of the system
• Trouble shoots system failures/errors and act on them
• Implement backup and recovery techniques/procedures including archiving of system data
• Assist in Development and enforcement standards for the ICT system
• Undertake analysis of end-user requirements
• implement disaster recovery policies and plans that support the Society’s operational continuity
• Ensure the effectiveness of file maintenance security procedures
• Assist in training of staff
• Assist in determination of information systems requirements
• Ensuring that computer standards are achieved
• Ensuring office telephone extensions are working
• In-charge of Data variations and follow-up to ensure all variations are effected
• Any other duties that may be assigned

Qualifications
• A diploma in Computer Science or equivalent education from a recognized institution.
• IT support and experience in customer service for atleast 2 years working experience with MS Navision Dynamics
• Qualification of a professional Certificate is an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

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Job application procedure
Interested candidates can click the link to fill the online application form. Only shortlisted candidates will be contacted. https://forms.gle/LYwZErdwg8N4uXNUA
NB: The deadline for submission is 17th November, 2021 by 5.00 pm.

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