Summary
Date Posted: Tuesday, October 27, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The Mater Hospital was opened in 1962 by the Sisters of Mercy, a Catholic Order of Nuns originating from Ireland, three years after registering themselves as the Registered Trustees of an entity under the Perpetual Succession Act (the succeeding legislation after independence). The "Sisters of Mercy" first set up a 60 bed general hospital to cater mainly for the poor, indigenous Kenyans, with the primary mission being general healthcare. The colonial authorities granted 12 acres of land in a swampy, mosquito-infested area, which has since become the Industrial Area of Nairobi.
Job Description
Responsible for offering 1st line support and technical assistance to users of software applications, hardware, network and other ICT related challenges. Document and troubleshoot presented ICT problems through analytic tests then assign unresolved issues to the relevant ICT staff for further follow up and resolution. .

Responsibilities
• Responding to user queries through chat, email, or phone
• Assist in training users and new staff on troubleshooting and diagnosing ICT problems
• Assist in writing, editing, and revising training manuals for new and updated software and hardware
• Providing technical assistance for questions and problems
• Resolving problems with software applications, hardware, networks and other ICT systems
• Making follow ups with users to ensure full resolution of issues
• Requesting and documenting user feedback and/or monitoring calls and other methods of correspondence to improve ICT support services and training methods
• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for users to make changes and fix problems

Job Skills: Not Specified

Qualifications
• Relevant Diploma in Computer Science
• Over 2 years working experience in ICT technical support in a busy environment preferably in the hospitality industry
• Certification in ICT equipment repair and maintenance, network or software applications support/maintenance would be an added advantage

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
If you are interested in the above position and you meet the requirements listed, please send your application together with a detailed CV, three [3] referees and include their telephone contacts and email address to hrrecruit@materkenya.com so as to reach us not later than 22nd November 2020
Only shortlisted candidates will be contacted.
Please note we do not charge any fee at any stage of our recruitment

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