Summary
Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Would suit a candidate with strong customer relations skills and knowledge of F&B operations
• Exceptional leadership qualities and a passion for great service to the customer
• Ensure an exceptional and consistent level of customer satisfaction
• Develop close professional working relationships with customers and a clear understanding of their needs
• Analyze customer feedback, ensure customer satisfaction targets are met or exceeded, guest issues are resolved effectively, and continual improvement is implemented Team
• Provide inspirational, motivational, and visible leadership to all team members
• Establish a culture of continual improvement, empowerment and trust combined with performance management, professional development and support and coaching for colleagues to create a high level of employee engagement
• Create an environment that fosters teamwork, where people feel valued and appreciated and are rewarded and recognized for their efforts
• Identify and implement measures for resources to be shared between venues to maximize efficiencies
• Implement best HR practices and encourage innovation and new ideas
• Ensure all team members receive training to conduct their job to the highest standard and are supported in terms of self-development
• Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance reviews, training and development, disciplinary issues)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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