Summary
Date Posted: Thursday, January 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Hospitality Services Supervisor
Role Summary
The position is responsible for planning, organizing and coordinating all activities in the Hospitality Department while delivering high quality, cost effective and timely provision of housekeeping, catering, laundry, and maintenance and renovations services.

Duties and Responsibilities
1. Ensure the smooth running of the catering (food and beverage), housekeeping and laundry operations.
2. Supervise, train and develop hospitality services staff – housekeepers, maintenance hospital chefs and waiters.
3. Anticipate client needs (internal and external) and respond to concerns, ensuring an outstanding client experience.
4. Negotiate & agree to service agreements and oversee providers of services including fresh produce grocers, housekeeping, security, laundry, hospital linen, waste management, maintenance artisans etc.
5. Supervise the maintenance of a safe, tidy and hygienic working and clinical environment through general cleanliness and implementation of policies and practices.
6. Inspect patients’ rooms, common areas, offices, work stations, waiting areas, procedure rooms and sluice rooms to ensure that standards of cleanliness, 5’s of a quality healthcare environment, infection control and health and safety are upheld.
7. Ensure waste management and disposal as per infection control policy.
8. Ensure hospital linen are frequently cleaned, replenished and repaired when necessary.
9. Ensure adequate housekeeping supplies.
10. Liaise with the Nutritionist and Chefs to develop well balanced menus to meet changing clients’ needs.
11. Ensure high hygiene standards in food preparation and service for zero infection.
12. Ensure provision of timely meals as per the set time schedules.
13. Ensuring portion control and correct pricing for profitability.
14. Estimating food consumption to avoid under/over production to ensure cost efficiency and sales.
15. Maintain inventory and ensure availability of linen, admission supplies, utilities, kitchen cutlery and utensils.
16. Avoid wastage by deploying and using resources optimally and applying stock controls.
17. Ensure regular fumigation in the facility.
18. Ensure proper function of the hospital facilities and utilities through identification of areas requiring attention and timely coordination of maintenance and renovations, artisan and water and sanitation works.
19. Represent the Hospitality Services Department in inter-departmental hospital meetings, including preparing and submitting reports on the operations of the department.
20. Assist in the formulation, review and implementation of relevant policies and procedures.
21. Maintain a record of relevant contracts and licenses and ensure renewal within applicable timelines.
22. Develop comprehensive duty rotas to ensure 24hr coverage of the service units.
23. Competencies Required
24. Excellent customer service skills.
25. Effective communication skills – listening, oral and written.
26. Good interpersonal skills and a team player.
27. Ability to manage team performance.
28. Problem solving, conflict resolution and crisis management skills.
29. Analytical and decision making skills.
30. Attention to detail.
31. Empathetic to patients of all ages.
32. Report writing and presentation skills.
33. Desire for personal development, improvement and learning.

Requirements
1. Degree in Hotel and Hospitality Management or equivalent from a recognized institution.
2. At least three (3) years relevant and all-rounded work experience in both hotel and hospital environments.
3. Hospital experience is an added advantage.
4. Proficiency in MS Office Suite (Excel, Word and PowerPoint) and basic Computer knowledge.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Qualified and interested applicants should email the below documents to halisifamilyhospital@gmail.com clearly indicating the job title on the email subject, no later than 5:00pm on or before 4th February 2022.
One-page cover letter addressed to Human Resource detailing how your skills and experience meet the job specifications. Clearly indicate your current and expected remuneration in the letter.
Detailed Curriculum Vitae including the names and contacts of three professional references.
Copies of certificates, testimonials and any other supporting documents.
Only shortlisted candidates will be contacted.

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