Summary
Date Posted: Friday, February 05, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Sanlam Kenya Plc is the leading provider of dynamic and innovative Life and General Insurance products in Kenya and has the largest network of branch offices in the country. Sanlam Kenya Plc is listed on the Nairobi Securities Exchange and is part of the Sanlam Group which is a leader in financial services, listed on the Johannesburg Stock Exchange and has the largest insurance footprint in Africa. We invite suitable candidates to apply for the following job opportunity.
Job Title: Head of Operations - Technical
Reporting to: Chief Executive Officer
Business Unit: Sanlam General Insurance Ltd
Purpose:
The Head of Operations (Technical) is responsible for maintaining the business operational efficiency and ensuring the business complies with industry standards and regulatory guidelines. The role holder is also responsible for upholding best practices in underwriting and claims management, risk rating and arrangement of optimal reinsurance programs for the business .

Primary Responsibilities
• In consultation with the CEO, develop, implement and oversee the operations business Strategy
• Oversee underwriting and claims management.
• New Business development and client retention
• Oversee the existence of an efficient and optimal core operating system.
• Supervise, lead, coach and develop the General business underwriting, claims and reinsurance operations team.
• Ensure excellent customer experience and intermediary relationships
• Oversee optimal reinsurance placement and risk management
• Review existing products and develop new ones in line with customer needs and expectations.

Skills and Attributes
• Strategic leadership and analytical thinking skills
• Strong leadership, supervision, and training Skills
• Excellent communication and interpersonal skills
• Strong people management skills
• Excellent planning and organization skills
• Ability to work under pressure
• Excellent problem solving and decision-making skills
• Knowledgeable with industry's rules and regulations
• Results driven & customer focused
• Good negotiation skills

Academic and Professional Qualifications
• Bachelor's Degree in commerce, Business, Law, or related discipline from a reputable university
• A Master's degree will be an added advantage
• Professional qualification(s) in insurance eg. ACH, FCII or equivalent. - Member of Kor a relevant professional body

Job Education Requirements: Not Specified

Experience
• Ten (10) years' post qualification experience with at least five (5) years in General Insurance Underwriting and/or Claims management
• In addition, the candidate should have exposure to reinsurance treaty arrangements and related field

Work Hours: 8

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Job application procedure
Full details of the job description are available on our website https://www.saniam.com/kenya/about/Pages/careers.aspxx  
Strong preference will be given to candidates with the requisite qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your detailed Curriculum vitae and covering letter to reach us on or before 15th February 2021 through email address: hrvacancies@sanlam.co.ke
The job title should be clearly indicated as the email reference. Only shortlisted candidates will be contacted.

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