Summary
Date Posted: Tuesday, March 31, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Century Microfinance Bank Limited ("Century”) is a Microfinance institution that specializes in providing financial services to Micro, Small and Medium Businesses at large. However, our primary focus is to serve the agricultural sector which has largely been under served by financial institutions. We were licensed by the Central Bank of Kenya as a deposit taking microfinance institution on 19th September 2012 to provide the full range of financial services such as savings accounts and credit. Century has over 15,000 clients many of whom are being served remotely using a branchless approach on the back of a technology platform. Our aim is to pursue and unlock the vast potential that lies in the businesses and farmers within the agricultural sector using the value chain financing approach.
Reports to: Chief Executive Officer
JOB PURPOSE STATEMENT
Oversees the delivery of services to the clients or customers. He/She establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. .

KEY RESPONSIBILITIES
Support new business development and change initiatives in;
• Growing the customer numbers
• Growth of Loan book
• Growth of deposits
• Maintaining a high quality portfolio
• Establishing and maintaining relationships with corporate customers and SME’s
• Marketing
• Development of new products and services for the bank
Strategy & Policy
• Analyze current market and industry trends and develop overall strategy for branches in liaison with the GMB
• Formulate and Implement policies and practices that are competitive and aligned to the bank’s growth strategies in consultation with the GMB
• Plan and direct the branch network activities to achieve short term and long term set financial performance standards.
Business Acquisition
• Oversee the branch network growth in business
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of liabilities and assets (both in terms of volume and quality) business including transactional, alternate and direct banking business.
• Offer advice on product development and ensure alignment of products to customer needs and expectations.
• Support Business Standard implementation for Banking Operation functions.
• Provide insights into Business reengineering initiatives and ensure that these are deployed across markets in close partnership with ICT and service delivery teams
• Implement Business Service Delivery strategy in cost and efficiency manners.

Personal Attributes
• Must be able to work independently with good interpersonal and project management skills.
• A matured self-starter, self-motivated, meticulous and committed individual.
• Attention to detail
• High level of accuracy with the ability to work with fixed deadlines

PERSON SPECIFICATION
Education Bachelor’s degree in Business related field
• Knowledge and Skills Should be aware of retail banking processes, regulatory policies & customer interaction exposure. Proven knowledge in operations and project management with good knowledge of customer account opening and maintenance
• Experience At least 4 years’ experience in a bank or financial institution

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
We are always looking for applicants who are hungry for success, who wish to join the Century family. If interested, send us a copy of your C.V, appropriate details and adjoining cover letter to jobs@century.co.ke .

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