Head, Value Added Services Tribe
2025-04-10T12:14:41+00:00
HF Group
https://greatkenyanjobs.com/jsjobsdata/data/employer/comp_2684/logo/HFC%20Limited.jpg
https://www.hfgroup.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Sales & Retail
2025-04-21T17:00:00+00:00
Kenya
8
Head, Value Added Services Tribe
rinciple Accountabilities
- Develop and communicate a clear vision and strategy for the Value Added Services Tribe.
- Align tribe initiatives with the organization’s innovation and customer engagement strategies.
- Prioritize the development of high-impact customer centric digital solutions.
- Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency.
- Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty.
- Incorporate customer feedback and market insights into the continuous improvement of VAS products.
- Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
- Establish and manage strategic partnerships that enhance distribution and service delivery.
- Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
- Lead and develop a high-performing team, including scrum masters and product owners.
- Foster a culture of innovation, collaboration, and agile execution.
- Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.
Key Competencies and Skills
- Strong leadership, analytical, and strategic thinking skills.
- Expertise in Agile methodologies, digital solutions, and product management.
- Deep understanding of customer behavior, market trends, and data-driven decision-making.
- Experience driving digital adoption, automation, and omnichannel strategies.
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
- 10+ years of experience in business channels, digital transformation, sales, or distribution management.
- Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners.
- Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
Develop and communicate a clear vision and strategy for the Value Added Services Tribe. Align tribe initiatives with the organization’s innovation and customer engagement strategies. Prioritize the development of high-impact customer centric digital solutions. Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency. Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty. Incorporate customer feedback and market insights into the continuous improvement of VAS products. Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance. Establish and manage strategic partnerships that enhance distribution and service delivery. Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing. Lead and develop a high-performing team, including scrum masters and product owners. Foster a culture of innovation, collaboration, and agile execution. Provide coaching, mentorship, and training to enhance team capabilities and drive
Strong leadership, analytical, and strategic thinking skills. Expertise in Agile methodologies, digital solutions, and product management. Deep understanding of customer behavior, market trends, and data-driven decision-making. Experience driving digital adoption, automation, and omnichannel strategies.
Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred). 10+ years of experience in business channels, digital transformation, sales, or distribution management. Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners. Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
JOB-67f7b631b646d
Vacancy title:
Head, Value Added Services Tribe
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Sales & Retail]
Jobs at:
HF Group
Deadline of this Job:
Monday, April 21 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, April 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Head, Value Added Services Tribe
rinciple Accountabilities
- Develop and communicate a clear vision and strategy for the Value Added Services Tribe.
- Align tribe initiatives with the organization’s innovation and customer engagement strategies.
- Prioritize the development of high-impact customer centric digital solutions.
- Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency.
- Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty.
- Incorporate customer feedback and market insights into the continuous improvement of VAS products.
- Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
- Establish and manage strategic partnerships that enhance distribution and service delivery.
- Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
- Lead and develop a high-performing team, including scrum masters and product owners.
- Foster a culture of innovation, collaboration, and agile execution.
- Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.
Key Competencies and Skills
- Strong leadership, analytical, and strategic thinking skills.
- Expertise in Agile methodologies, digital solutions, and product management.
- Deep understanding of customer behavior, market trends, and data-driven decision-making.
- Experience driving digital adoption, automation, and omnichannel strategies.
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
- 10+ years of experience in business channels, digital transformation, sales, or distribution management.
- Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners.
- Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
Work Hours: 8
Experience in Months: 120
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply
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